Public Area Attendant

The Westin Resort Guam • Tumon, GU

19d • Onsite

About The Position

Responsible for maximizing guests' experience through cleaning and maintaining all public areas in the hotel, as well as assigned public space, guest rooms and office space throughout the hotel.

Requirements

• Ability to focus and maintain attention to performance of tasks despite frequent, emergency, critical or unusual interruptions.
• Ability to memorize, recollect and quickly retrieve dates, names, times, and other data.
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations.
• Ability to answer phones quickly, clearly, and professionally.
• Ability to maintain staff and guest confidentiality at all times.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Must be able to apply common sense understanding to follow instructions, to make decisions with minimal supervision and to prioritize tasks in order to maintain service standards.
• Must be able to engage in continuous cleaning activities for extended periods of time.
• Must maintain a neat, clean, and well-groomed appearance.
• Must be able to obtain and maintain BT-A Certification during employment.
• Must be required to obtain a forklift license.

Responsibilities

• Perform general cleaning duties in public areas, including restrooms, hallways, stairwells, elevators, offices, and banquet/meeting/conference rooms.
• Wash walls and ceilings, move and arrange furniture, and turn mattresses.
• Remove trash collected by room attendants.
• Enter offices for maintenance or other activities like pest control and carpet shampooing.
• Dispatch all requests by following work orders and ensuring all guest and other hotel offices are fulfilled.
• Ensure all glass doors are cleaned and maintained.
• Clean lobby fountain and phone dividers.
• Follow the ABC's of Housekeeping guidelines.
• Use proper PPE's and ensure adequate safety and protection when handling chemicals.
• Ensure work area is clean when finished.
• Maintain safety and cleanliness of work area.
• Interact in a courteous and professional manner with guests and hotel staff.
• Respond in a courteous, professional, and rapid manner to resolve guest and staff difficulties.
• Attend training sessions set out by the Westin Resort for continued personal development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed