Public Area Attendant II, Houseperson (Computer Skills Required)

Enchantment Group Management Company LLC•Irvington, VA

12h•Onsite

About The Position

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events. The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia, featuring 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space, its own marina and two distinct restaurants. The Tides Inn is recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality. The Public Area Attendant II / Houseperson is responsible for maintaining the cleanliness, appearance, and overall presentation of all public spaces in alignment with the Tides Inn mission and Forbes Five-Star standards. This role ensures that all guest-facing areas are consistently clean, safe, and welcoming, contributing to a luxurious and comfortable guest experience. Success in this position is demonstrated through attention to detail, efficiency, and the ability to anticipate and respond to guest needs while minimizing disruption. The Public Area Attendant plays an important role in supporting overall guest satisfaction and upholding the reputation of The Tides Inn. Basic computer skills and knowledge are required for this role.

Requirements

Prior hotel or equivalent level guest service experience.
Commitment to high cleanliness standards and thoroughness (Attention to Detail).
Ability to work independently and as part of a team (Teamwork).
Clear verbal communication to interact with guests and staff.
Ability to engage in friendly, polite conversation.
Must speak clearly and comprehensible.
Stocking and organizing linen closets, storage rooms, and ensuring restrooms/pool areas have necessary supplies (soap, paper towels, etc.) (Supply Management).
Understanding of cleaning chemicals, equipment, and hotel procedures (Knowledge).
HS Diploma or GED.
Basic computer skills.
Ability to use a computer, keyboard, mouse, and other office equipment.

Nice To Haves

Previous housekeeping experience strongly preferred.

Responsibilities

Regular and Reliable Attendance is an essential function of this role.
Exemplifies the Tides Inn Mission and Values.
Constantly and consistently exhibit The Tides Inn mission values and standards of behavior including adherence to the Forbes Five-Star standards.
Ensure exceptional cleanliness of all public areas including hallways, foyers, lobbies, restrooms, elevators, stairwells, entryways, dining areas and other spaces where guests may frequent.
Empty trash containers and collect obvious trash materials and remove them from area.
In restrooms: clean bathroom sinks and vanity area and refresh and straighten up amenities and sundries, as necessary.
Clean commodes and replace toilet tissue, as necessary.
Vacuum all carpeted areas as scheduled keeping nearby guest activity in mind. Make every effort to avoid disrupting the guest experience when in public spaces.
Sweep, mop and/or polish hard surface floors as scheduled, ensuring proper signage alerting guests and fellow associates of potential slip or other safety hazards.
Clean glass and mirror surface as scheduled and as necessary.
Dust all hard surfaces including furniture, picture frames, and other items that are part of the regular décor of the property.
Affirmatively and proactively engage guests in hallways with friendly and pleasant greetings and appropriate conversation if called for.
Remove dirty linens and replace them with clean; assist Room Attendants with any other items as directed by Director of Housekeeping.
Ability to use computer, keyboard, mouse, and other office equipment is required for this role.