PUBLIC AID ELIGIBILITY ASSISTANT

State of Illinois•Jacksonville, IL

4d•$49,728 - $65,148•Hybrid

About The Position

The Division of Family and Community Services is seeking a Public Aid Eligibility Assistant for the Morgan Office in Morgan County. Under direct supervision, the position performs routine casework support, including screening and registering applications, sorting incoming documents, maintaining office supplies and forms, and providing receptionist support. The role also involves preparing files while protecting customers’ confidential information, answering inquiries or directing people to professional staff, and entering information into eligibility systems. The position is based at the Morgan Office in Jacksonville, Illinois. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Hybrid work is available as operational needs allow, but the employee must report to headquarters as necessary. This is a union position covered by the relevant collective bargaining agreement.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
One year of clerical supportive experience in the Department of Human Services, or equivalent training and experience.

Responsibilities

Screen and register applications.
Sort incoming documents and identify documents received by the office.
Maintain office supplies and forms.
Provide receptionist functions for support staff.
Prepare files while protecting customers’ confidential information.
Answer inquiries and direct people to professional staff as appropriate.
Enter information into eligibility systems.
Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

Pension program
Group insurance benefits, including health, life, dental, and vision insurance
3 paid personal business days annually
12 paid sick days annually, with unused sick days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, or 14 in even-numbered years
Flexible work schedules when available and dependent on the position
12 weeks of paid parental leave
Deferred compensation program
Optional pre-tax medical care and dependent care assistance plans
Eligibility for the Federal Public Service Loan Forgiveness Program
Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program (Chicago only)