Hillsdale Assistant Assistant Manager

McMenamins•Portland, OR

7d•Onsite

About The Position

The AAM is an entry-level management position. The primary responsibility is to assist the Assistant Manager and Head Manager oversee all Pub operations under the guidance of the Assistant Manager and Head Manager. This position will be expected to be able to perform the responsibilities of each other non-management positions and perform all opening and closing duties of the Pub. The AAM will often act as the host and will oversee the smooth and effective running of the pub in general. Other duties include working outside on a seasonal basis as well as indoors, and most importantly maintaining and providing excellent customer relations with all customers. The AAM may also assign sections to servers; serve guests and tables in assigned sections by taking food and beverage orders; delivering products in a timely manner; collecting payment; cashiering; work on a point of sale computer system; set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service; regulating labor; overseeing side work; cleaning duties; supervise and train staff; administrative duties as assigned by manager (i.e. scheduling, payroll, ordering, etc...); effectively dealing with personnel and customer service issues as they arise, provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction. The AAM must be available to help solve & troubleshoot any problems that come up during the course of a shift and fill in for the head manager when they are on vacation. The AAM position can be hard physical work and this job also takes mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. The AAM must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Head or General Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.

Requirements

Obtain and maintain current food handlers and OLCC/WA liquor license
Previous related experience is required
Ability to accurately handle cash and work with numbers
Excellent customer service & communication skills
Ability to respond to alarm calls and answer pub related phone calls in a timely manner
Available to work a minimum of 35 hours a week
Have a flexible schedule including days, evenings, weekends & holidays required

Responsibilities

Assist the Assistant Manager and Head Manager oversee all Pub operations.
Perform the responsibilities of each non-management position.
Perform all opening and closing duties of the Pub.
Act as the host and oversee the smooth and effective running of the pub.
Work outside on a seasonal basis as well as indoors.
Maintain and provide excellent customer relations.
Assign sections to servers.
Serve guests and tables by taking food and beverage orders.
Deliver products in a timely manner.
Collect payment and perform cashiering duties.
Work on a point of sale computer system.
Set-up, maintain, and breakdown service and work areas.
Regulate labor.
Oversee side work.
Perform cleaning duties.
Supervise and train staff.
Perform administrative duties as assigned by manager (i.e. scheduling, payroll, ordering, etc.).
Effectively deal with personnel and customer service issues.
Provide appropriate service to the customer to meet their needs and requests.
Help solve & troubleshoot any problems that come up during the course of a shift.
Fill in for the head manager when they are on vacation.
Effectively multi-task in a fast paced and deadline oriented environment.
Work well independently and as a member of a team.
Perform job in a safe manner and report any safety concerns.
Keep current on all company events, history, and products.
Complete other duties as assigned by the Manager on duty.