PTS Service Technician - Cape Coral

Publix Super Markets•Lakeland, FL

22h•Onsite

About The Position

The Publix Technology Services (PTS) Service Technician position will provide IT technical support for the Cape Coral, FL area to primarily include installation, repair, and preventive maintenance of IT hardware in Publix retail stores. Our service teams largely work a shift of 8:00 AM to 4:30 PM, five days a week. This position is also responsible for rotating after-hours on-call coverage, rotating weekend coverage, and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Requirements

Candidate must live in the Cape Coral, FL area, or surrounding area, or must be willing to relocate there upon acceptance of the position
Associate degree in information technology, or equivalent technical experience
1+ year of PC/Technical support experience
Basic understanding of IT hardware and industry standards
Basic understanding of Windows Operating Systems
Basic understanding of thermal and laser printing
Analytical and troubleshooting skills
Cable management and troubleshooting skills
Computer and electronic equipment installation skills
Must be at least 20 years of age
Must have a valid driver license and maintain an excellent driving record
Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
Ability to lift to 75 lbs.
Ability to climb and work on a ladder
Ability to crouch, kneel and work in confined areas for extended periods
Ability to use hand and power tools

Nice To Haves

Certifications in the field of electronics or Computer Science, such as: Cisco Certification A+ Certification Microsoft Certified Systems Engineer HP Certification Lexmark Certification
3+ years of PC/Technical support experience
Basic understanding of Active Directory
Experience using problem reporting and ticketing systems
Understanding of the Publix retail environment

Responsibilities

Perform installation, repair, and preventive maintenance of IT hardware including: Desktop computers Servers Laser and thermal printers Point of sale systems Barcode scanners Weighing devices Networking systems
Support Publix retail stores through on-site visits
Travel between store locations to perform technical tasks
Complete majority of work between 8:00 AM and 4:30 PM, Monday through Friday
Participate in after-hours on-call rotation
Required to work rotating weekends
May be required to work holidays, as needed
Augment support in other geographic areas when required