Winston-Salem, NC

Publix•Greensboro, NC

7d•Hybrid

About The Position

The Publix Technology Services (PTS) Service/Installation (hybrid) Technician will provide IT technical support for the Greensboro/Winston-Salem, NC area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores, but also the installation and lifecycle of IT hardware. Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Requirements

Candidate must live in Greensboro/Winston-Salem, NC area, or surrounding area, or must be willing to relocate there upon acceptance of the position
Associate degree in information technology, or equivalent technical experience
1+ year of PC/Technical support experience
Basic understanding of IT hardware and industry standards
Basic understanding of Windows Operating Systems
Basic understanding of thermal and laser printing
Analytical and troubleshooting skills
Cable management and troubleshooting skills
Computer and electronic equipment installation skills
Must be at least 20 years of age
Must have a valid driver license and maintain an excellent driving record
Ability to lift to 75 lbs.
Ability to climb and work on a ladder
Ability to crouch, kneel and work in confined areas for extended periods
Ability to use hand and power tools

Nice To Haves

Certifications in the field of electronics or Computer Science, such as: Cisco Certification A+ Certification Microsoft Certified Systems Engineer HP Certification Lexmark Certification
3+ years of PC/Technical support experience
Basic understanding of Active Directory
Experience using problem reporting and ticketing systems
Understanding of the Publix retail environment

Responsibilities

Perform installation, repair, and preventive maintenance of IT hardware including: Desktop computers Servers Laser and thermal printers Point of sale systems Barcode scanners Weighing devices Networking systems
Support Publix retail stores through on-site visits
Travel between store locations to perform technical tasks
Overnight travel/work to complete requests, remodels, and life cycling of IT hardware is required
Participate in after-hours on-call rotation
Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task