PTS Implementation Technician - Charlotte, NC

Publix Super Markets•Charlotte, NC

1d•Onsite

About The Position

The Publix Technology Services (PTS) position will provide IT technical support for the Charlotte, NC area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores. Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Requirements

Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
3+ years of PC/Technical support experience
Basic understanding of Active Directory
Experience using problem reporting and ticketing systems
Understanding of the Publix retail environment

Responsibilities

Perform installation, repair, and preventive maintenance of IT hardware including: Desktop computers, Servers, Laser and thermal printers, Point of sale systems, Barcode scanners, Weighing devices, Networking systems
Support Publix retail stores through on-site visits
Travel between locations to perform technical tasks
Work variable shifts based on project demands and support schedules
Perform tasks during overnight, evening, early morning, and daytime hours
Complete approximately 60–70% of work between 6:00 PM and 6:00 AM, Monday through Friday.
Occasionally work Sunday nights as needed.
Augment support in other geographic areas when required