PT Preload Supervisor

UPS•Lathrop, CA

1d•$26 - $43•Onsite

About The Position

The Revenue Recovery Supervisor at UPS plays a critical role in ensuring accurate and honest billing for our customers. Our department is dedicated to validating that customers are charged correctly and in compliance with company standards. This position oversees daily operations within Revenue Recovery, including supervising and training employees, conducting safety observations, and performing essential operational tasks such as equipment testing. The ideal candidate is highly adaptable, able to work flexible shifts, and capable of handling urgent, last-minute tasks. Strong leadership, problem-solving skills, and the ability to work independently while collaborating with team members and other departments are essential. A commitment to safety, operational excellence, and remaining in the role for at least one year is required.

Requirements

Availability to work flexible shift hours, including nights, weekends, and holidays as needed.
Must commit to staying in the position for no less than one (1) year.
Strong oral and written communication skills.
Working knowledge of Microsoft Office (Excel, Word, Outlook).
Ability to work in a fast-paced warehouse environment.
Ability to work independently with minimal supervision and make sound decisions.
Strong problem-solving and critical thinking skills.
Excellent time management and organizational skills.
Ability to adapt quickly to changing priorities and handle last-minute tasks.
Demonstrated ability to collaborate effectively with team members and other departments.
Commitment to safety protocols and compliance standards.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor’s Degree or international equivalent
Management or supervisory experience

Responsibilities

Supervises and trains employees to ensure compliance with company standards.
Conducts safety observations of on-job methods to ensure auditors are working safely and efficiently to always ensure compliance with safety protocols and company policies.
Completes urgent, last-minute tasks as requested to meet operational needs.
Commits to working alternative shifts when required to support business continuity.
Performs daily testing of all Revenue Recovery units, which includes: Lifting and lowering equipment up to 70 pounds, Climbing stairs, Safely entering and exiting secured conveyor belts, Standing and walking.
Monitors team performance and provide coaching for continuous auditing improvement.
Prepares and reviews daily reports.
Coordinate with other departments to resolve discrepancies and improve operational efficiency.
Collaborates with partners within the same department to ensure alignment and smooth workflow.
Investigates and resolves issues related to revenue recovery processes and escalates when necessary.
Maintains accurate documentation of audits, safety observations, disciplinary actions and corrective actions.
Schedules and assigns work to team members based on operational priorities.
Supports training initiatives for new hires and ongoing employee development.
Responds to operational emergencies that affect Revenue Recovery and provides leadership during unexpected situations.
Learns, understands and works with Local Union rules and UPS policies.