PT PDS Supervisor

UPS • Columbus, OH

8d

About The Position

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
The Alternate Part-time Package Dispatch Supervisor/Package Center Supervisor is a position that has been trained and certified to perform the role of either a PT PDS or a PT PCS to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Requirements

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyzing and planning their center’s daily package dispatch
• Handling operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.)
• Analyzing previous dispatch results to maximize service performance
• Streamlining routes
• Coordinating the needs and efforts of the operation to ensure internal and external customer satisfaction is met
• Providing customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.)
• Facilitating the smooth execution of operational procedures and management of systems

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed