PT ON ROAD SUP
About The Position
This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The role encourages sales lead participation by maintaining mutually beneficial customer relationships, supervises others within the department, and works with service providers to maximize daily proficiency and ensure packages are delivered safely, on time, and professionally. The employee participates in developing and implementing work process plans to improve center proficiency and achieve business results. The position reviews and analyzes work processes and schedule information—including exception reports, volume delivered per hour, miles driven, vehicle setup, hours worked, and accidents—to identify opportunities to reduce costs and improve performance. The role is permanent and requires availability to work flexible hours.
Requirements
- Meet local age and license requirements.
- Be available to work flexible hours.
- Demonstrate a general understanding of how to identify and measure customer or business needs and use those needs to define project requirements.
- Demonstrate basic knowledge of injury and crash prevention techniques and job methods; identify root causes of injuries and auto crashes; and recognize and report unsafe working conditions.
- Demonstrate a basic understanding of compliance agencies or governing bodies, including their functions, regulations, and procedures; take a leadership role in programs that reduce risk and enhance safety.
- Demonstrate and explain proper small package operations processes, procedures, and methods, and have basic knowledge of common tools, equipment, and technology used in the operation.
- Be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Responsibilities
- Complete administrative tasks, including performance reviews, accident reports, service failures, and training, accurately and on time to support execution of the dispatch plan through service providers.
- Complete required audits during on-the-job supervision rides to ensure adherence to UPS policies and procedures.
- Use technology such as Orion, PAS, and Telematics to identify performance improvement and risk mitigation opportunities.
- Communicate with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
- Identify business opportunities and forward them to the appropriate department for follow-up.
- Encourage service providers to identify and forward volume development opportunities to management.
- Create a customer-focused work environment that emphasizes service and business development.
- Communicate customers’ business needs to employees and explain how their responsibilities and actions affect customers.
- Participate in developing and implementing work process plans to improve center proficiency and achieve business results.
- Review and analyze work processes and work schedule information to identify opportunities to reduce costs and improve performance.
- Supervise service providers and others within the department to maximize daily proficiency and ensure safe, timely, professional package delivery.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
