PT Facility Manager

Centers•Palos Hills, IL

2d•Onsite

About The Position

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view). Moraine Valley’s Health, Fitness & Recreation Center in Palos Hills, Illinois is a state-of-the-art 113,000-square-foot facility committed to providing a diverse offering of programs and services to individuals and families, including Moraine Valley students, employees and community members. The facility is highlighted by a large fitness center, a 3-court gymnasium, and a recreational pool. The facility is open nearly 110 hours per week with a variety of membership options for students, employees, seniors, and all other members of the community.

Requirements

Maintain current Adult & Pediatric CPR/AED & First Aid certification (certification provided by HFRC)
Ability to multi-task and work in a fast-paced environment and handle several tasks at once with frequent interruptions
Strong interpersonal communication, decision making and conflict resolution skills
Comfortable responding to emergencies & leading risk management plan
Ability to work independently and in a team environment
Exceptional customer service skills

Nice To Haves

Some experience in a leadership position supervising other employees
Experience in fitness/athletic setting
Professional aspirations in management and leadership
Willingness and ability to enforce policies and resolve conflicts

Responsibilities

Oversee the operation of the MVCC Health, Fitness & Recreation Center (HFRC), including but not limited to, staff supervision, risk management, customer service, emergency response, cash handling, membership sales and program knowledge.
Lead Shift Teams: Manage and delegate tasks to up to 10 student and part-time staff members
Mentor Staff: Provide ongoing coaching, performance feedback, and corrective measures
Ensure Compliance: Enforce all facility policies, procedures, and professional standards
Monitor Safety: Conduct facility inspections before, during, and after shifts to mitigate risks
Maintain Cleanliness: Partner with custodial staff to ensure high standards of facility cleanliness
Access Control: Verify patron identification and resolve building eligibility or access issues
Log Operations: Complete required shift documentation and record daily updates in the central log
Manage Transactions: Process memberships, locker rentals, and program registrations accurately
Software Troubleshooting: Utilize RecAuto software for sales and resolve system or membership issues
Handle Cash: Follow strict cash handling practices to ensure accurate revenue reconciliation
Engage Patrons: Deliver high-quality customer service, conduct tours, and resolve complaints
Emergency Response: Execute emergency action plans and document all medical or non-medical incidents
Event Execution: Set up and manage facility rentals and special events during assigned shifts
Campus Liaison: Coordinate with Campus Operations, Police, Athletics, Academics, and building partners
Other duties as required