PT Dispatch Officer

Allentown Parking Authority•Allentown, PA

7h•Hybrid

About The Position

The Allentown Parking Authority is seeking a dedicated and empathetic Dispatch Officer to join their team. This role focuses on serving the community by building positive relationships, promoting fair parking practices, and ensuring accessibility. The mission of the Allentown Parking Authority is to operate, monitor, and maintain convenient and accessible parking facilities and on-street parking opportunities within the City of Allentown, balancing the needs of residents, employees, business owners, and visitors while enforcing parking ordinances. The Dispatcher is an Essential Employee responsible for coordinating and dispatching officers, handling public inquiries, and ensuring efficient operations. The Dispatcher reports directly to the Manager/Supervisor of Enforcement.

Requirements

High School diploma or GED
Prior experience in customer service, community relations, or law enforcement
Ability to sit and/or stand for extended periods of time
Employee is an Essential Employee and is required to report to work in all weather conditions
Strong interpersonal and communication skills
Ability to remain calm in stressful situations
Proficient in using technology such as telephone and radio equipment
Proficient in Microsoft Word and Excel

Nice To Haves

Knowledge of Federal Communication Commission rules, regulations and policies preferred

Responsibilities

Operate a radio at the control point of a radio communication system.
Receive and relay radio messages.
Transmit and receive communications essential to official activities in accordance with applicable Federal Communications Commission regulations and policies.
Monitor security cameras or other related CCTV equipment as needed.
Utilize ticket management system with an understanding of parking practices.
Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible.
Relay radio messages to various enforcement officers and/or appropriate personnel.
Request police or EMS response to areas where needed as requested by staff on duty.
Maintain communication with internal departments to ensure smooth transition of services to the public.
Maintain accurate records of all calls and dispositions.
Prepare reports of incidents as needed.
Perform subsidiary clerical work including reviewing reports.
All other duties as assigned.