Pt. Access Rep. - Outpatient Registration

Trinity Health • Fort Lauderdale, FL

8d • Onsite

About The Position

This is a full-time position with day shift hours. The hours of operation are 5a - 8p Monday - Saturday, with work schedules consisting of 8-hour shifts within this timeframe. Weekend shifts will be either 7:30a – 4p or 11a – 7:30p. Schedule flexibility is preferred. The role involves registering patients by collecting necessary financial and demographic information, handling inquiries in a pleasant and helpful manner, determining patient financial status, managing financial/insurance functions and signatures, communicating with third-party payors to obtain insurance benefits and authorizations, collecting patient payments, completing reports, and coordinating with various departments such as Case Management, Patient Financial Services, and the Self/Pay/Medicaid eligibility Team.

Requirements

• High school diploma or GED required
• Must possess excellent customer service, communication and organizational skills and the ability to multi-task

Nice To Haves

• Associate's degree preferred or process of obtaining one
• Certified Patient Account Technician CPAT preferred

Responsibilities

• Register patients by obtaining necessary and accurate financial and demographic information.
• Receive, investigate and respond to various inquiries and questions in a pleasant and helpful manner.
• Determine the financial status of the patient and or guarantor and complete all financial/insurance related functions and signatures.
• Communicate with third party payors, obtain insurance benefits and obtain insurance authorizations.
• Collect money due from patient at admission, or in ER setting, prior to discharge.
• Complete all necessary reports.
• Communicate with Case Management, Patient Financial Services and Self/Pay/Medicaid eligibility Team and all other departments when appropriate.

Benefits

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED