Psychiatry RN - Walk in and FEP (First Episode Psychosis) Clinic - Asheville, NC

Mahec • Asheville, NC

6d • Onsite

About The Position

The Psychiatric RN works collaboratively as an active member of the specialty behavioral health and psychiatry team to provide comprehensive, patient-centered care across the continuum. This role serves as a clinical resource and coordination support for patients and providers within specialty teams, including Psychiatry, First Episode Psychosis (FEP), and behavioral health triage. Care is delivered primarily through walk-in clinical encounters, with additional support provided via telephone triage and Electronic Health Record (EHR) message management. The Psychiatric RN plays a critical role in connecting patients to the right level of care, supporting provider workflows, and partnering with the Population Health team to address care gaps and ensure continuity of services.

Requirements

• Bachelor’s Degree in Nursing preferred
• Two (2) years relevant experience or comparable combined experience and/or education preferred.
• One (1) or two (2) years of nursing experience in an ambulatory setting preferred.
• Current unencumbered North Carolina nursing license
• Current CPR certification
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Effective and respectful communication skills
• Ability to make appropriate decisions and prioritize tasks
• Keeps up-to-date on new breakthroughs in their area of expertise
• Maintains licensure and yearly training requirements
• Ability to apply knowledge in real-life scenarios
• Interpersonal skills to meet difficult situations with grace, professionalism, and understanding
• Respect and empathy for colleagues, patients, and their families
• Effective listening, responsibility, dependability, and patience
• Adherence to MAHEC’s founding principles including integrity, accountability, reverence for other cultures, equitable practices, ability to manage change, and understanding of organizational dynamics.
• Analytical mind and ability to work autonomously to solve complex problems
• Ability to think logically through difficult problems and come to an appropriate resolution
• Ability to drive continuous improvement by thinking through areas for improvement in a novel way
• Measures success by understanding current state, desired future state, and applying new ideas to affect positive change.

Nice To Haves

• Spanish speaking skills preferred.

Responsibilities

• Provides dedicated clinical support across the walk-in behavioral health triage service and the First Episode Psychosis (FEP) patient panel, with the understanding that the scope of this role will continue to evolve in alignment with the growth and needs of the department
• Participates in telephone triage and management of EHR messages across the care continuum, utilizing evidence-based protocols for symptom-based management and clinical decision-making
• Assists with the management of urgent and emergent patient care situations, including psychiatric crises, and escalates appropriately
• Works closely with psychiatry and specialty behavioral health providers to support patient flow, clinical coordination, and care continuity within specialty programs including Psychiatry and FEP
• Participates in team huddles and team meetings; collaborates with behavioral health providers, peer support specialists, care navigators, nursing services, and other clinical and community services
• In coordination with a provider, assesses, interprets, support plan of care, provides patient education, coordinates follow-up, and communicates relevant clinical information including lab results; reviews and triages medication refill requests per established protocols
• Provides care management support in coordination with the Population Health team, including transitions of care outreach, care gap identification, referrals, and patient education
• Participates in pre-visit planning, process improvement, and annual competency training of clinical staff
• Participates in the ordering and administration of long-acting injectable in collaboration with the Department of Pharmacy
• Facilitates referrals to outside agencies as needed in collaboration with Health Information Department
• Participate in the ongoing design and implementation of nurse-led protocols and co-visits with direction from the Director of Nursing
• Actively embraces and supports divisional and organizational initiatives
• Maintain up to date clinical process guidelines relevant to the clinical program
• Ensure compliance with NCDHHS standards, Medicaid tailored care management, HRSA standards, and value-based care contracts.
• Partner in building relationships with hospitals, community agencies, and regional partners to enhance care coordination and access.

Benefits

• MAHEC's Total Rewards Package
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level