Psychiatric Patient Programs Specialist (Remote)

Rula • Los Angeles, CA

3d • Remote

About The Position

Rula is reimagining how behavioral health care is delivered—centered on access, quality, and patient safety. We’re seeking a Psychiatric Patient Programs Specialist to help build the foundation of a new clinical escalation team that ensures our most complex, high-risk psychiatric cases receive the support they need—quickly, compassionately, and with clinical excellence. This is a unique opportunity for a clinically experienced PMHNP who is passionate about elevating care standards, improving outcomes, and supporting both patients and providers. As a licensed clinician, you will leverage your expertise as a clinical resource, investigator and problem-solver—responding to safety concerns, resolving grievances, and identifying areas for improvement. You’ll work across teams, providers, and systems to advocate for safe, high-quality care while shaping the tools and workflows that will scale this impact across our network. You’ll thrive here if you bring experience from higher levels of care or community mental health and are excited to move from direct care into a role where you can drive systems change, reduce risk, and improve outcomes at scale. This is a unique opportunity to help design a new function from the ground up while working at the intersection of telehealth innovation, clinical excellence, and compassionate care. This role is ideal for a clinically skilled problem-solver who thrives in a fast-paced environment and is passionate about improving mental health care through thoughtful investigation, resolution, and provider collaboration.

Requirements

• Master’s or Doctoral degree in Nursing with a specialization in Psychiatric Mental Health (PMHNP)
• Active licensure as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
• 3+ years of clinical experience in psychiatry, crisis care, higher levels of care, and/or community mental health
• 2+ years of experience managing clinical risk, patient safety, or high-acuity situations
• Experience with telehealth care delivery and familiarity with virtual care platforms
• Strong clinical judgment and documentation skills
• Comfort with patient and provider communication via phone, email, and text
• Ability to analyze and resolve clinical risk, quality, or safety issues
• Strong collaboration skills and openness to working across clinical, operational, and support teams

Nice To Haves

• Licensure in multiple states (TX, FL, CA, MD, GA, NY) or willingness to obtain cross-licensure
• 1+ years of experience mentoring, supervising, or coaching mental health clinicians
• 1+ years experience in a high-growth mental health tech start-up
• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently
• Deep understanding of documentation standards, behavioral health best practices, and risk assessment
• Demonstrated ability to work independently and efficiently, with a strong attention to detail
• Understanding of psych specific billing and coding practices
• Enjoys working autonomously to resolve problems and find solutions to complex questions in a fast-paced environment

Responsibilities

• Respond to safety concerns
• Resolve grievances
• Identify areas for improvement
• Advocate for safe, high-quality care
• Shape the tools and workflows that will scale this impact across our network
• Drive systems change, reduce risk, and improve outcomes at scale
• Design a new function from the ground up
• Work at the intersection of telehealth innovation, clinical excellence, and compassionate care
• Perform thoughtful investigation, resolution, and provider collaboration

Benefits

• 100% remote work environment
• Working hours to support a healthy work-life balance
• Attractive pay and benefits
• Full transparency of pay ranges
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Community and employee resource groups
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior