III, Quality Improvement

Stanford Sierra Youth & Families•Sacramento, CA

1d•$22 - $36

About The Position

This position is responsible for various levels of administrative and direct service support within a quality improvement framework. The role involves data entry, client interaction, appointment scheduling, documentation management, and collaboration with internal and external partners to ensure continuity of care and efficient operations. The specific duties and responsibilities vary depending on the level (I, II, or III), with higher levels taking on more complex tasks such as system improvement implementation, training development, and audit support.

Requirements

A minimum of a high school diploma or GED required.
Psychiatric Assistant I: one (1) year of customer service, medical/helping profession direct service experience, or administrative support services experience required.
Psychiatric Assistant II: two (2) years of progressive experience in customer service, medical/helping profession direct service experience, administrative functions, and systems integration experience required.
Psychiatric Assistant III: three or more (3+) years of progressive experience in customer service, medical/helping profession direct service experience, administrative functions, and systems integration experience required.
Experience in developing & implementing system improvements, training development, facilitating meetings and providing coaching required (Psychiatric Assistant III).

Nice To Haves

Spanish speaking skills are a plus, with an additional $1,500 bonus offered.

Responsibilities

Accurately enter data into internal and county electronic health databases.
Take vitals on clients during doctor visits or vital drop-in clinics.
Review and schedule psychiatric appointment requests.
Gather signatures for treatment plans and informed medical consents.
Provide excellent communication and services when working with families.
Work with external partners in continuity of care.
Review and give out written prescriptions to clients.
Verification of pharmaceutical information in electronic records.
Research external medical prescriptions.
Scan, copy, and input medical documentation into electronic record.
Process referrals and ensure program access to referrals.
Facilitate the scheduling of appointments with primary care providers.
Manage tracking tool which provides data on expiring psychiatric documents.
Prepare templates for psychiatric requests such as Prior Authorization Requests and treatment summaries.
Communicate with doctors and direct care staff to ensure coordination of care for youth and families.
Facilitate Medication Monitoring Audit.
Process records request.
Creating and managing the documentation of practices and systems within the team & agency (Psychiatric Assistant III).
Creating and implementing training on records requests and coordination with Psychiatry services (Psychiatric Assistant III).
Monitors and maintains current doctor Census and reports out to Manager current availability for appointments (Psychiatric Assistant III).
Reviews current trends in psych appointments and collaborates with management to support efficiency and cross department collaboration (Psychiatric Assistant III).
Supporting with review, collection and export of charts & evidence for various counties and state audits (Psychiatric Assistant III).
Co-facilitating team meetings and contracted psychiatrist check-in meetings (Psychiatric Assistant III).
Performs all duties in a manner consistent with the principles and values of agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements.
Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values.
Work collaboratively with all agency programs and staff to provide support as needed.
Utilize and maintain calendar with all work-related details in order to manage time effectively and share calendar information with coworkers.
Participate in on-going training to expand and develop professional skills.
Perform other duties as necessary for the agency, as assigned.