Psych Emergency Svc Specialist

Parkview Health•Fort Wayne, IN

12d•Onsite

About The Position

Responsible for answering Helpline telephone inquiries for safe, efficient, and timely triage of callers to assure that patients presenting with psychiatric/substance abuse are directed to the appropriate level of care. Functions performed on the telephone include, triaging of patients to appropriate intensity level: emergent, urgent, and routine care; coordinating of admissions to inpatient and outpatient acute programs; scheduling of urgent and ambulatory appointments; assisting in appropriate linkage to services in the community; and tracking log of all inquiry calls including demographics, referral source, and disposition. Responsible for providing face to face triage or tele-assessments of patients presenting with psychiatric/substance abuse to Parkview Emergency Departments. Coordinates patient screening, confers with other staff, and provides clinical information to physicians to make an appropriate recommendation for level of care or outpatient referral. Provides education about community resources and how to access services when screening patient and family mental health needs and providing services.

Requirements

Bachelor’s degree in a human services field.
CPI required within 60 in days of employment.
CPR required within 30 days of employment.
2 years in the health care or social service field.
Good verbal and written communication skills.
Able to lift 50 pounds; 100 pounds shared lifting.

Nice To Haves

Psychiatric hospital experience preferred.

Responsibilities

Answering Helpline telephone inquiries for safe, efficient, and timely triage of callers to assure that patients presenting with psychiatric/substance abuse are directed to the appropriate level of care.
Triaging of patients to appropriate intensity level: emergent, urgent, and routine care.
Coordinating of admissions to inpatient and outpatient acute programs.
Scheduling of urgent and ambulatory appointments.
Assisting in appropriate linkage to services in the community.
Tracking log of all inquiry calls including demographics, referral source, and disposition.
Providing face to face triage or tele-assessments of patients presenting with psychiatric/substance abuse to Parkview Emergency Departments.
Coordinating patient screening.
Conferring with other staff.
Providing clinical information to physicians to make an appropriate recommendation for level of care or outpatient referral.
Providing education about community resources and how to access services when screening patient and family mental health needs and providing services.