PSS -FULL TIME

WATSON CLINIC LLP•Lakeland, FL

5d•Onsite

About The Position

This role is responsible for various administrative and patient-facing tasks within a medical setting. Key duties include verifying patient demographics, managing patient check-in processes, handling payment collections, scheduling appointments, and maintaining the cleanliness and order of the lobby area. The position requires accuracy in data entry, adherence to protocols, and excellent customer service skills.

Requirements

High school graduate or equivalent (GED).
1+ years’ experience within medical/insurance environment preferred
Medical terminology and/or knowledge in the medical field
2-3 years of customer service

Responsibilities

Verifies demographics and performs a complete patient search to avoid duplicate patients.
Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
Accurately runs eligibility of insurances.
Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advises patients of wait times when physicians/ providers run behind.
Arrives patients in a timely manner.
Monitors reading material maintained in lobby, removing any items with inappropriate content.
Keep lobby neat and clean throughout the day.
Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
Proportionately arrives and schedules appointments.
Runs report sets as applicable.
Collects payments using appropriate payment codes and issues receipts.
Follows IDX Alert policy prior to scheduling appointment.
Follows PFS collection comments.
Closes batch accurately and prior to leaving for the day, depositing in designated area.