PSR

NORTH OLYMPIC HEALTHCARE NETWORK•Port Angeles, WA

1d•$18 - $21•Onsite

About The Position

Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.

Requirements

High School Graduate or GED Equivalent.
Ability to perform routine assignments independently
Possess basic computer skill and knowledge
Demonstrate attention to detail and organizational skill
Ability to multi-task
Uphold the mission, values, and principles of the organization
Create and maintain a positive, team-based culture
Possess a professional, cheerful attitude and create a positive first impression.
Ability to communicate well with others through written and verbal interpersonal communication.
Must be able to walk intermittently for 8 hours.
Some standing, sitting, bending, use of stairs, occasional lifting up to 20 lbs.
Use hands and fingers to continually manipulate a keyboard.
Must be able to verbally communicate and hear.
Viewing the computer for 8 hours.

Nice To Haves

Previous experience in customer service / medical service, a plus.
Bi-lingual is a plus.

Responsibilities

Greets and checks in all patients and visitors.
Schedules patient appointments
Collects payment for services (i.e.) copays
Answers phone calls
Registers new patients
Verifies patient data/insurance information in Electronic Health Record (EHR) and updates when needed
Coordinates with nursing staff regarding daily scheduling concerns.
Escalates to PSR Supervisor/Manager if needed.
Monitors patient wait times and notifies patients of delays
Utilizes customer services skills to de-escalate high-stress situations
Acts as a liaison between patients and clinical staff to assure patient continuity of care
Assists patients with questions and helps direct them to the proper clinic resource
Adhere to all NOHN policies and procedures
Other duties as assigned
Uses professional skills to the best of their ability
Provides a positive patient-centered experience for every patient
Considers safety of patients and works to help provide a safe environment
Maintains a current up-to-date knowledge of new policies and procedures
Works to create an efficient, highly productive environment utilizing LEAN methodology
Works collaboratively with all staff, providers and leadership
Engages others as part of a team-oriented philosophy