PSR Supervisor - Ballantyne & Matthews

Lumexa Imaging•Matthews, NC

2d•Hybrid

About The Position

Charlotte Radiology is seeking a Patient Services Representative Supervisor to create and maintain a positive, welcoming environment for all patients, families, and visitors. This role involves interviewing patients and/or families to obtain demographic and financial information, scheduling and confirming appointments, verifying insurance, explaining financial responsibility, and collecting payments. The supervisor will also act as on-site leadership in the absence of the Center Manager, manage training and onboarding, lead staff meetings, monitor timecards, and participate in performance evaluations. This position floats between the Matthews and Ballantyne locations and operates Monday through Friday from 7:30 AM to 4:30 PM.

Requirements

High school diploma required
2+ years’ customer service experience required
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Nice To Haves

Associate’s degree preferred
Previous supervisor experience preferred

Responsibilities

Greets patients, families, and visitors in a courteous and helpful manner
Ensures accuracy of patient data entered in the RIS
Schedules screening schedule ahead mammograms and diagnostic exams
Confirms all tests have required orders
Communicates to patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
Provides input and support for new initiatives and process implementation
Acts as on-site leadership in absence of center manager, helping to manage center activities
Manages the training and onboarding of new team members
Leads regular staff meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
Performs audits on cash payments and prepares bank deposit slips and deposit bags
Delegates and ensures side duties are completed in a timely and efficient manner, i.e., worklists, schedule prep, etc.
Handles callouts