PSR Educator

Prevea Health•Howard, WI

6d•Hybrid

About The Position

This position is full-time and will work 40-hours per week. It is full-time benefit eligible. Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The PSR Educator is an experienced professional responsible for the design, delivery, and evaluation of education programs that support excellence in front-end revenue operations. This role ensures consistent competency across Patient Service Representatives (PSRs) in call handling, scheduling, and registration, aligning training with Prevea's mission, strategic priorities, and operational standards. The PSR Educator serves as a subject matter expert and consultative partner to leadership, driving standardization, supporting process improvement, and enhancing the overall patient experience through effective education and workforce development.

Requirements

High School Diploma and/or GED Required
3-5 years experience in healthcare operations, revenue cycle, patient access, clinical support services, or related healthcare operations functions. Required
1-3 years experience developing or delivering staff training, onboarding, coaching, education or workflow instruction. Required
Advanced knowledge of front-end revenue operations, including call handling, scheduling workflows, and registration processes
Demonstrated ability to design, deliver, and evaluate training programs with measurable impact
Strong consultative skills with the ability to influence without direct authority
Excellent verbal, written, and interpersonal communication skills
Ability to analyze data and translate insights into training and process improvements
Strong organizational and project management skills with the ability to manage multiple priorities
Ability to build relationships across departments and support change adoption
Commitment to fostering a culture of continuous learning and improvement

Nice To Haves

Associate's Degree or Bachelor's Degree in healthcare, education, or related field Preferred
Experience utilizing Epic or another electronic health record system in a healthcare environment. Preferred

Responsibilities

Design and maintain standardized training programs for onboarding and ongoing development.
Evaluate training effectiveness and adjust based on performance data and feedback.
Develop continuing education to support workflow, payer, and system changes.
Deliver training in call handling, scheduling, and registration.
Provide targeted coaching to improve performance and consistency.
Support leaders in onboarding, reinforcement, and performance development.
Serve as a resource for front-end best practices and standards.
Partner with leaders to standardize workflows and reduce variation.
Identify gaps through observation and data; recommend training solutions.
Maintain training materials, job aids, and reference tools.
Partner with operations, IT, and leadership on workflow and system changes.
Translate changes into clear training and adoption strategies.
Support initiatives related to registration, access and patient experience.
Reinforce service standards and patient-centered communication.
Use performance data to inform training priorities and improvements.
Contribute to process improvement through education and root cause insights.
Ensure training aligns with regulatory, payer, and organizational requirements.
Promote adherence to documentation, privacy, and revenue cycle standards.