PSID Clerk I-Quality Control Contact

ADC LTD NM•Albuquerque, NM

4d•Remote

About The Position

The PSID Clerk I – Quality Control Contact (QCC) is responsible for processing large amounts of data to maintain contract compliance. A successful Clerk I – QCC must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times. Obtain and record names and contact information for sources interviewed by ADC investigators. Survey interviewed sources with questions related to the investigative process and quality of the interview. Record the results of source contacts and inform supervisor of derogatory results. Organize time and resources to ensure timely completion of inquiries. Track, log, compile, and submit reports based on contact results. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor. Request training as needed from their supervisor, PSID quality program lead, or ADC LTD NM Training Department. Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned.

Requirements

Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Knowledge of ADC LTD NM contracts and contractual requirements.
Basic understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
Basic understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.

Responsibilities

Obtain and record names and contact information for sources interviewed by ADC investigators.
Survey interviewed sources with questions related to the investigative process and quality of the interview.
Record the results of source contacts and inform supervisor of derogatory results.
Organize time and resources to ensure timely completion of inquiries.
Track, log, compile, and submit reports based on contact results.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor.
Request training as needed from their supervisor, PSID quality program lead, or ADC LTD NM Training Department.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.