Quality Control Clerk

World Oil•South Gate, CA

10d

About The Position

The Quality Control (QC) Clerk plays a critical role in validating the accuracy and completeness of all sales orders before invoicing. This position is responsible for conducting detailed analyses of billing documentation to verify that billed amounts align with contractual agreements, service orders, pricing structures, and other supporting documents. The QC Clerk ensures that customers are billed correctly. This role reports directly to the Billing Supervisor and is integral to the Billing Department’s operational excellence.

Requirements

High School Diploma or equivalent (G.E.D.).
Years of Experience: 1
Strong billing practices
Proficiency in interpreting and applying sales contracts, pricing agreements, tax regulations, and service documentation to ensure billing accuracy.
Excellent analytical skills with the ability to identify inconsistencies, investigate discrepancies, and reconcile complex data sets.
High attention to detail and thoroughness in reviewing service orders, sales orders, and supporting documentation to ensure complete and accurate invoicing.
Ability to use critical thinking and problem-solving techniques, including fundamental mathematical skills, to detect and resolve billing errors.
Skilled in active listening: giving full attention to others, understanding points being made, asking clarifying questions, and responding appropriately.
Ability to maintain focus and accuracy while managing a high volume of transactions in a fast-paced, deadline-driven environment.
Strong organizational skills, including tracking, documenting, and auditing quality control checks for billing records.
Ability to recognize potential problems or inconsistencies before they impact billing accuracy or customer satisfaction.
Capable work independently with minimal supervision while collaborating effectively with cross-functional teams, including sales, operations, and customer service.

Nice To Haves

Previous experience in billing, quality control, contract analysis, accounting, or a related field strongly preferred.
Proven ability to perform detailed daily quality control tasks with a strong commitment to accuracy, compliance, and error-free work.
Experience reviewing and validating billing data against contracts, pricing schedules, and service documentation is highly desirable.
Ability to work extended hours and overtime during peak periods (such as month-end close) or as business needs require.
Familiarity with ERP systems, billing software, or other financial information systems preferred.
Strong organizational, time management, and problem-solving skills in a fast-paced, high-volume environment.

Responsibilities

Thoroughly reviews service orders against customer contracts, sales agreements, pricing schedules, and supporting documentation to confirm accuracy before invoicing.
Analyzes critical billing details such as service descriptions, quantities, rates, service dates, customer information, and tax applicability to ensure full compliance with contractual terms and company policies.
Performs detailed cross-referencing between service and sales orders to verify consistency and correctness.
Identifies discrepancies in billing data, such as incorrect pricing, quantities, tax omissions, service documentation errors, or customer misidentification, and takes immediate corrective action.
Investigates and resolves inconsistencies or irregularities by collaborating with sales, operations, and customer service teams, ensuring all discrepancies are correctly documented and rectified before billing.
Rejects sales orders that do not meet billing accuracy standards and communicates required corrections clearly and efficiently.
Once a sales order has been fully verified and validated through quality control analysis, it is appropriately marked as “QC” cleared, authorizing it for invoicing.
Maintains comprehensive records of quality control checks and audit trails for internal reporting and compliance purposes.
Contributes to continuous improvement initiatives within the Billing Department by identifying recurring issues, trends, or inefficiencies uncovered during the QC review process.
Performs other related duties as assigned.