PSID Case Assigner I

ADC LTD NM•Albuquerque, NM

10d•Remote

About The Position

The PSID Case Assigner I is responsible for assigning Case Assignment Sheets to investigators in the field. A successful Case Assigner I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times. Assign case assignment sheets for their designated region to investigators in the field. Call, discuss and assign work to Investigators. Analyze and apply appropriate due dates for investigators in compliance with ADC policies and ensure timely completion of investigations within the agency due date. Input drive time and minimum mileage for investigators in compliance with ADC policies. Request temporary duty yonder (TDY) for investigators in compliance with ADC policies. Develop strong working relationships with investigators. Properly input case codes and case notes. Ensure a wide distribution of case work to multiple investigators in a local area. Conduct reassignments and assign new leads at the request of the case assignments lead or contract lead the same day the request is received and with the shortest due date possible, not to exceed the agency due date. Promptly report security incidents or Personally Identifiable Information (PII) violations. Organize time and resources to ensure timely assignments of investigations. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor. Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department. Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned.

Requirements

Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative systems, process and procedures.
Familiarity with federal and ADC LTD NM security standards.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Assign case assignment sheets for their designated region to investigators in the field.
Call, discuss and assign work to Investigators.
Analyze and apply appropriate due dates for investigators in compliance with ADC policies and ensure timely completion of investigations within the agency due date. Input drive time and minimum mileage for investigators in compliance with ADC policies.
Request temporary duty yonder (TDY) for investigators in compliance with ADC policies.
Develop strong working relationships with investigators.
Properly input case codes and case notes.
Ensure a wide distribution of case work to multiple investigators in a local area.
Conduct reassignments and assign new leads at the request of the case assignments lead or contract lead the same day the request is received and with the shortest due date possible, not to exceed the agency due date.
Promptly report security incidents or Personally Identifiable Information (PII) violations.
Organize time and resources to ensure timely assignments of investigations.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor.
Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.