Case Manager I

Interfaith Community Services INC•Escondido, CA

7d•$25 - $27•Onsite

About The Position

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support. Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission What You'll Do: In the Case Manager 1 role, you’ll provide case management services in assigned program to enrolled clients. The Case Manager is responsible for coordinating and providing comprehensive support services to individuals and/or families to promote stability, self-sufficiency, and overall well-being. This role involves assessing client needs, developing individualized service plans, connecting clients to appropriate community resources, and advocating on their behalf. The Case Manager works collaboratively with clients, service providers, and internal teams to ensure timely access to services while maintaining accurate documentation and compliance with program requirements.

Requirements

Bachelor’s degree in social work or related field, required
1 year of work experience in a shelter, social services or nonprofit setting, required
A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Bilingual (Spanish/English), preferred

Responsibilities

Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services
Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams
Coordinate and facilitate access to appropriate community resources, benefits, and support services
Provide ongoing case monitoring, follow-up, and support to ensure progress toward established goals
Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and/or telephonic support
Advocate for clients to ensure equitable access to services and to address systemic or individual barriers
Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and required reports, in compliance with agency policies, funding requirements, and applicable regulations
Collaborate with internal staff, external service providers, and community partners to deliver coordinated care
Provide crisis intervention and referrals when clients experience urgent or emergent needs, within the scope of the role
Educate clients on available resources, rights, and responsibilities to promote informed decision-making and self-sufficiency
Participate in team meetings, case conferences, supervision, and required trainings
Comply with all ethical standards, confidentiality laws (e.g., HIPAA, as applicable), and agency policies
Meet productivity, documentation, and performance expectations established by the organization
Perform additional duties as assigned