PSID Case Scoper

ADC LTD NM•Albuquerque, NM

10d•Onsite

About The Position

The PSID Case Scoper is responsible for creating Case Assignment Sheets – lists of leads to be completed by investigators and investigative technicians in the field and in-house. A successful Case Scoper must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times. Retrieve and prepare investigation documents for use in the field. Create Case Assignment Sheets that list all of the leads to be completed by investigators in the field and by ADC LTD NM employees, such as investigative technicians. Create complete and accurate assignment sheets by locations of leads that comply with the Federal Investigative Standards (FIS) and other customer requirements. Successfully identify Expandable Focused Investigation Model (EFIM) flags and other special emphasis items. Overscope as necessary to ensure full and timely completion of the investigation, such as character references. Set appropriate due dates for investigators, in compliance with ADC policies, to ensure timely completion of investigations within a maximum of 18 days. o Set appropriate allotted hours and mileage, in compliance with ADC policies. Properly input exception, case codes and case notes. Troubleshoot and resolve field issues. Process tickets for reassignments, additional leads and updates or corrections. Scope reassignments and other new leads at the request of their contract lead or team members the same day the request is received. Assist with Subject Initial Contact when a contract requires it. Conduct regular data retrieval from databases as required to manage incoming cases and tickets. Organize time and resources to ensure timely completion of investigations. Track and log investigation progress and completion. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Maintain professional, courteous relationships with contract team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors. Conduct occasional queue and quality spot checks and report the results to their supervisory contract lead. Requests training as needed from their supervisor, PSID quality program lead, or ADC LTD NM Training Department. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned.

Requirements

Ability to maintain a professional demeanor
Familiarity with Microsoft Excel and computer databases
Proficiency in common workplace hardware and software
Excellent organization and prioritization skills
Strong analytical skills and detailed-oriented
Strong verbal and written communication skills
Highly technical writing, proofreading, and editing skills
Strong customer service and interpersonal skills
Extensive knowledge of ADC LTD NM contracts and contractual requirements
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication
Thorough understanding of ADC LTD NM investigative process and procedure
Familiarity with federal and ADC LTD NM security standards

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Retrieve and prepare investigation documents for use in the field.
Create Case Assignment Sheets that list all of the leads to be completed by investigators in the field and by ADC LTD NM employees, such as investigative technicians.
Create complete and accurate assignment sheets by locations of leads that comply with the Federal Investigative Standards (FIS) and other customer requirements.
Successfully identify Expandable Focused Investigation Model (EFIM) flags and other special emphasis items.
Overscope as necessary to ensure full and timely completion of the investigation, such as character references.
Set appropriate due dates for investigators, in compliance with ADC policies, to ensure timely completion of investigations within a maximum of 18 days.
Set appropriate allotted hours and mileage, in compliance with ADC policies.
Properly input exception, case codes and case notes.
Troubleshoot and resolve field issues.
Process tickets for reassignments, additional leads and updates or corrections.
Scope reassignments and other new leads at the request of their contract lead or team members the same day the request is received.
Assist with Subject Initial Contact when a contract requires it.
Conduct regular data retrieval from databases as required to manage incoming cases and tickets.
Organize time and resources to ensure timely completion of investigations.
Track and log investigation progress and completion.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Maintain professional, courteous relationships with contract team members, supervisors, the director, investigators, and all other ADC LTD NM employees and contractors.
Conduct occasional queue and quality spot checks and report the results to their supervisory contract lead.
Requests training as needed from their supervisor, PSID quality program lead, or ADC LTD NM Training Department.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.