Case Manager, Case Management (51219)
About The Position
Under the general supervision of the Case Management Supervisor and/or the Program Director, the Case Manager will help elderly clients manage their healthcare and social service needs by assisting them in accessing services. Additionally, the Case Manager will actively advocate for clients and provide quality case management services. Specific duties and responsibilities include: Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission Conduct in-home assessment/reassessment with elderly clients and develop comprehensive care plans including assessment of informal and formal supports Provide comprehensive ongoing case management services including information, case assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis intervention Prepare up-to-date records and client case files, unit entries, and outcomes, including personal and eligibility information, records of services provided, and all relevant correspondence Accurately maintain client records and enter necessary service information in the computerized client database Work collaboratively with internal team and community partners to ensure homecare activities are coordinated as needed Initiate referrals and coordinate deliveries with homebound meal agencies Participate in all training as recommended and required i.e., mandatory DFTA training, etc. Other related duties as required by the Case Management Supervisor and/or Program Director
Requirements
- Bilingual English/Mandarin speaker required
- Ability to work in-person and remotely as needed
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Ability to work independently and collaboratively as a team
- Excellent organizational skills and attention to detail
- Strong customer service and interpersonal skills
- Ability to problem solve and manage time effectively
- Commitment to RiseBoro’s mission, vision, and values
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
- Demonstrated commitment/passion for serving the elderly and/or supporting communities who have experienced systemic oppression and/or bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
- Bachelor’s Degree in social work, psychology, or a related human services field of study required
Nice To Haves
- Experience in providing EISEP case management or social services to elderly clients s a plus
- Familiarity with entitlement and benefits and procedures for applications, especially in working with elderly clients
- Master in Social Work preferred
Responsibilities
- Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission
- Conduct in-home assessment/reassessment with elderly clients and develop comprehensive care plans including assessment of informal and formal supports
- Provide comprehensive ongoing case management services including information, case assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis intervention
- Prepare up-to-date records and client case files, unit entries, and outcomes, including personal and eligibility information, records of services provided, and all relevant correspondence
- Accurately maintain client records and enter necessary service information in the computerized client database
- Work collaboratively with internal team and community partners to ensure homecare activities are coordinated as needed
- Initiate referrals and coordinate deliveries with homebound meal agencies
- Participate in all training as recommended and required i.e., mandatory DFTA training, etc.
- Other related duties as required by the Case Management Supervisor and/or Program Director
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
