PSG Scheduler

Topcon Positioning•Marlborough, MA

About The Position

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. T o learn more about Topcon career opportunities go to www.topconcareers.com . Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. Position Summary The Field Service Scheduler is responsible for managing all incoming service requests and coordinating the efficient dispatch of field service technicians. This role serves as the central point of communication between customers, service technicians, and internal teams to ensure service calls and new machine installations are scheduled, executed, and completed accurately and on time. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Requirements

High school diploma or equivalent required
2+ years of experience in service coordination, scheduling, dispatch, or customer service (field service or technical environment preferred)
Experience creating and managing work orders in a service management system
Strong organizational and time-management skills with attention to detail
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong customer service orientation and problem-solving skills
Proficiency with Microsoft Office and scheduling or service management software
Ability to work collaboratively with technicians, customers, and internal teams

Nice To Haves

associate degree or related coursework preferred
Experience supporting field service technicians or technical service teams
Familiarity with equipment installation or service operations
Experience working in manufacturing, industrial equipment, or technology service environments

Responsibilities

Receive and respond to all incoming service requests via phone, e-mail, or service management systems
Create and manage service work orders, ensuring accuracy of customer, equipment, and issue details
Schedule and dispatch field service technicians based on priority, location, skill set, and availability
Monitor open work orders and follow up to ensure timely completion and proper documentation
Create installation work orders for new machine installations
Contact customers to coordinate and confirm installation dates, site readiness, and access requirements
Schedule technicians and any required resources to support installations
Work closely with internal teams (sales, project management, logistics, and service) to ensure accurate and timely installations
Serve as a primary point of contact for customers regarding service and installation scheduling
Provide clear communication on appointment times, changes, and expectations
Proactively address scheduling conflicts or delays to maintain customer satisfaction
Maintain accurate records in service management and scheduling systems