PSC Registration Representative

Quest Diagnostics•Lebanon, TN

8d•Onsite

About The Position

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.

Requirements

One year customer service experience
Keyboard/data entry and PC experience
Extensive use of phone and PC.
Prolong standing/sitting
Fine dexterity with hands/steadiness.
Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
Talking
Vision - requires constant mental visual attention to details.
Walking
Balancing
Bending/Kneeling
Pushing/Pulling
Reaching/Twisting
Medical Terminology preferred.
The position requires the ability to effectively communicate in English.
Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Must have strong communication skills.
Able to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Type at least 30 WPM, accurately.
PC skills and MS Office applications.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
High School Diploma or Equivalent (Required)
English (Required)

Nice To Haves

Medical Terminology preferred.

Responsibilities

Greet customers appropriately.
Treat all customers in a courteous manner
Ensure patient registration is completed accurately and on time
Data entry as needed
Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
Handles customer inquiries by telephone and in-person
Collects payment, if applicable.
Maintains required records and documentation.
Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
Assists with compilation of monthly statistics and data.
Performs basic clerical duties, i.e. filing, faxing, preparing mail.
Demonstrates organizational commitment and values of Quest Diagnostics
Adheres to departmental and company policies
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Use established protocols for reporting customer complaints.
Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
Completes all required training.
Orders necessary supplies.
Other duties as required to meet the customer requirements.
Completes special projects as requested by supervisor or manager.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities