PS Technical Consultant IV

NCR Voyix • Atlanta, GA

3d • Remote

About The Position

This role is for a PS Technical Consultant IV at NCR Corporation, a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. The position involves managing a team of DevOps and Subject Matter Specialists, implementing the Emerald Solution on customer sites, providing customer consulting during implementation, and managing NCR Voyix internal Emerald test lab documentation. The role requires a Bachelor's Degree or equivalent in a related technical field and six years of experience in a technical software occupation, including specific experience in Windows OS hardening, cloud and on-premises software deployment, customer consulting, team leadership, SQL Server, Windows and Linux OS, automation and monitoring, message brokers, distributed software architecture, technical problem resolution, software delivery processes, technical specifications, retail industry software (POS and Loyalty Systems), integration of retail software solutions, and Web Services API. The job can be performed anywhere in the US with full-time telecommuting permitted, and requires up to 10% travel domestically and internationally. The position supervises three direct employees.

Requirements

• Bachelor's Degree or foreign equivalent in Electronic Engineering, Computer Science, Information Technology, Technology in Electronics and Communications or a related technical field plus six (6) years of experience in a technical software occupation.
• Six (6) years of experience with hardening and security of Windows OS.
• Six (6) years of experience in deployment of distributed software solutions in Cloud and on-
• Six (6) years of experience in customer consulting.
• Six (6) years of experience in leading technical Team.
• Six (6) years of experience of Microsoft SQL server, including installation, tuning, and troubleshooting.
• Six (6) years of experience producing SQL queries.
• Six (6) years of experience of Window and Linux Operating Systems.
• Six (6) years of experience of automation and monitoring and scripting of deployment processes.
• Six (6) years of experience of message brokers, such as Rabbit MQ.
• Six (6) years of experience of architecture of distributed software solutions.
• Six (6) years of experience of providing technical directions for problem resolution to customers and third-party vendors.
• Six (6) years of experience of software delivery processes.
• Six (6) years of experience of authoring technical specifications and implementation instructions.
• Six (6) years of experience in Software subjects in Retail Industry, domain expertise in POS and Loyalty Systems.
• Six (6) years of experience in integration of distributed Retail Software solutions deployed in Cloud and on-premises environments.
• Six (6) years of experience with Web Services API.
• Any combination of education that has been evaluated by a professional credentials evaluation service to be the equivalent of an U.S. degree will be accepted.
• References required.

Responsibilities

• Managing Team of 3-6 DevOps and Subject Matter Specialists
• Conducting Performance Review for the Team Members and Define Annual Performance Rating
• Conducting Periodical One on One Meetings with Team Members to Provide Ongoing Feedback
• Hire New Personal if Required
• Assigning Task to Other Team Members
• Coaching and Mentoring Team Members, conducting periodical Team Meetings
• Providing Technical Assistance and Training for the Team Members
• Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software
• Lead Troubleshooting and Analysis sessions to identify and resolve problems reported from customer or internal NCR Voyix Lab
• Provide Guidance on Installation, configuration, and maintenance of Emerald Solution on Customer Site
• Participate in Acceptance of Configuration Releases for Customer
• Provide Guidance for Configuration of connections to NCR Voyix Cloud Services
• Document suggested custom deployment procedures according to specific customer lab requirements
• Provide Consulting on setup of Environment, Installation and configuration of Windows components and third-party frameworks utilized by Emerald Solution
• Provide Consulting and validation of customer network and security, explanation of Emerald Hardening requirements
• Provide Consulting on Deployment Automation of NCR Voyix Software – Emerald POS and Universal Loyalty Promotion Engine (ULPE) Deployment Components
• Guide Customer during Validation of SQL Databases setup and conducting to customer best practices of Structured Query Language (SQL) Database configuration for Emerald Point of Sale
• Communicate Documentation of Emerald POS software releases and configurations to the customer
• Help in documentation of technical procedures related to the installation and deployment of Emerald Software suite
• Aid in creation and hardening of POS Image
• Report Lab Status and System Installation Progress to Project Managers and applicable Stakeholders
• Assign Lab Management Tasks to Team Members
• Request and Approve NCR Voyix Software Version and Configuration Updates in NCR Voyix Emerald Professional Services (PS) Labs
• Manage Physical and Virtual NCR Voyix labs, deploy NCR Voyix software utilizing best practices of automated CI/CD
• As part of Virtual NCR Voyix labs, Create Azure cloud environments and maintaining them with Ansible using Jenkins Pipelines for Subject Matter Expert (SME), Quality Assurance (QA), Support
• Utilize deployment tools like batch scripts, power shell scripts to schedule and execute software deployment on Physical NCR Voyix labs
• Lead Team effort on creation of PowerShell scripts to support Deployment Automation and Monitoring of Deployment Process
• Documentation of Lab Management processes
• Ensure DevOps and Subject Mater Experts Team support and aid Quality Assurance Testers during test and validation of customer specific configurations
• Document procedures/guides for Customer Technical team on the deployments of NCR Voyix Applications like Emerald/Advanced Marketing Solutions (AMS)/Microservices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior