Provisioning Specialist III

Sinch • United States,

6d • $48,000 - $72,000 • Remote

About The Position

The Provisioning Specialist III will focus on working cases inside of an internal messaging provisioning queue, Number Pooling and Toll-Free Verification requests, vendor and internal order troubleshooting, and messaging port outs. This role involves comprehensive messaging provisioning task cross-training, incorporating each element of the lifecycle of messaging provisioning within our internal systems, as well as a willingness to gain deep process knowledge, suggest process improvements and automation opportunities, and assist in inventory audits.

Requirements

• Bachelor’s degree
• 3+ years of experience working in the telecommunications industry
• Highly proficient in Microsoft software applications (Excel, PowerPoint, Word)
• Must be a team player striving to meet organizational and company goals
• Strong organizational skills with the ability to work well in highly pressured situations.
• Strong troubleshooting and problem-solving aptitude
• Ability to prioritize and balance multiple projects with strong follow-up skills to deliver on established timelines.

Responsibilities

• Ensure that the internal messaging provisioning queue and related messaging provisioning tasks are consistently and expeditiously updated and resolved.
• Support team members in the implementation of messaging provisioning inventory cleanups.
• Engage in close collaboration with team members, leadership, and subject matter experts to implement process improvements.
• Provide customer facing support related to messaging provisioning.
• Maintain up-to-date familiarity with messaging related regulatory compliance needs.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level