Provider Support Specialist

OpenLoop Health

About The Position

OpenLoop is seeking a Provider Support Specialist to join their Medical Operations team. This role is responsible for answering incoming questions from contracted providers and ensuring that any unresolved issues are quickly directed to the appropriate internal team. It is a non-clinical, provider-facing role focused on operational support. This is an entry-level position suitable for a career in healthcare operations, involving training on workflows, managing a portion of the provider support queue, and regular check-ins with a manager to build proficiency.

Requirements

0–1 years of experience in a support, service, administrative, or operations role; healthcare or telehealth exposure is a plus but not required.
High school diploma or equivalent required.
Clear, professional written communication with a provider-facing, service-oriented mindset.
Strong attention to detail and consistency; able to follow documented procedures accurately.
Dependable in attendance, communication, and responsiveness.
Comfortable asking questions and escalating early rather than working outside of established procedure.
Basic proficiency with Google Workspace (Docs, Sheets, Calendar) and Slack; willingness to learn ticketing systems (e.g., Zoho Desk) and clinical platforms.
Able to handle Protected Health Information appropriately and complete HIPAA training.

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is a plus.

Responsibilities

Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials.
Respond to inbound provider requests across Slack within established service level expectations.
Perform first-line troubleshooting for common provider platform and login issues by following documented runbooks.
Route requests requiring action by another team — including credentialing, licensing, onboarding, scheduling, same-day call-outs, IT, payroll, and clinical leadership — to the correct internal owner using documented escalation paths.
Confirm the provider received an answer or a clear next step, and close the loop on your assigned requests.
Document provider communications, questions, and resolutions accurately and consistently in the appropriate systems of record.
Work assigned priorities and shift schedules as directed, including assigned evening and weekend hours (CST).
Escalate any unfamiliar, clinical, quality, licensure, or compliance question to your manager or the designated owner rather than responding outside of scope.
Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
Other duties as assigned.