Temporary - Provider Support Specialist in North Carolina

PROTOCALL SERVICES INC. • Charlotte, NC

2d • Remote

About The Position

The Provider Support Specialist (Temp) will provide administrative and outreach support for a short-term project focused on expanding Welltrack Connect’s network of therapists, prescribers, group practices, and mental health clinics. The Specialist will be a key contributor to support multiple new school partnerships and large-scale contracts in two primary states (Colorado and Missouri), focusing primarily on meeting high volume provider recruitment growth and conversion targets. The Specialist will also support provider onboarding and enrollment for Welltrack Connect’s Flexible Credits program. Opportunities to transition into a permanent salaried position available pending performance.

Requirements

• Bachelor's Degree
• 2-3 years of experience in customer service, administrative/operational support, outreach, or marketing
• Highly organized with strong attention to detail
• Comfortable with provider-facing communication, including cold call outreach
• Strong oral and written communication skills, with a customer-service mindset
• Proficiency in Google Workspace and Microsoft Office, including basic proficiency in Excel data management

Nice To Haves

• Some prior clinical experience or exposure in a clinical setting or direct social services capacity (including volunteer work) strongly preferred

Responsibilities

• Support network expansion in new partner markets (Colorado and Missouri) by conducting targeted research of local provider landscapes, including online databases, marketing platforms, and other identified community resources, through a combination of email and telephone outreach
• Identify and qualify prospective providers and group practices through early-stage outreach and lead generation efforts
• Serve as a supportive point of contact for provider inquiries related to Welltrack Connect’s Flexible Credits program, including enrollment processes, participation expectations, reimbursement rates, and technical implementation
• Ensure timely responses (within 24 business hours) to provider questions
• Conduct outbound outreach and coordinate follow-up meetings to support effective, timely onboarding and engagement of new providers
• Manage scheduling and logistics for provider info sessions, webinars, and follow-up communications
• Support development of provider-facing programmatic materials, including marketing and educational resources
• Track and analyze trends in provider questions, enrollment barriers, and onboarding timelines to inform Flexible Credits programmatic scaling strategies

What This Job Offers

• Career Level: Entry Level