CYYAD Provider Support Program Manager PPM III
About The Position
The Children, Youth, and Young Adult Division (CYYAD) of King County’s Department of Community and Human Services (DCHS) seeks a Provider Support Program Manager to support program managers and community-based organizations serving individuals and families in King County. The role supports procurement, contract management, and program monitoring across CYYAD, including contracts funded by Best Starts for Kids. It helps ensure compliance with DCHS contracting policies and procedures and supports providers in meeting contract terms and conditions. The position applies an equity and social justice approach throughout contracting processes and builds relational, transparent, strengths-based partnerships focused on continuous quality improvement. It leads provider readiness and capacity-building assessment work, serves as the division’s technical expert on contract insurance requirements, and coordinates tracking and process-improvement activities. The position reports to the Operations and Contracts Manager. The role typically works Monday through Friday, 8 a.m. to 5 p.m., in a hybrid arrangement combining telework with periodic onsite work and meetings in Seattle, Tukwila, and other King County locations. Employees must reside in Washington State within a reasonable distance of their King County worksite and maintain a home workspace with reliable internet. A County-issued laptop and access to shared workspaces are provided. The position is exempt from overtime and represented by PROTEC17.
Requirements
- Demonstrated knowledge of equity and social justice principles and practices, including the effects of place, race, policy, and systems-based inequities on communities and populations.
- At least four years of progressively responsible experience in one or more of the following: human services administration, capacity building, provider support, organizational development, program management, contract administration, or grantmaking.
- At least two years of contract management experience.
- Understanding of organizational policies, procedures, and internal systems needed to effectively manage public funds.
- Knowledge of compliance and continuous quality improvement strategies in a human service setting.
- Experience gathering, maintaining, and analyzing data for reporting and continuous quality improvement.
- Ability to track multiple tasks, organize and prioritize quickly, and respond to changing needs.
- Ability to work collaboratively with community members, families, culturally specific and community-based groups, service providers, and coworkers.
- Ability to identify intersecting issues, challenges, and opportunities for collaboration across internal and external partners, including strategies to promote equity.
- Ability to build trusted relationships across diverse stakeholder groups.
- Skill in communicating complex information to diverse audiences to support understanding and decision-making.
- Strong project management skills and excellent written and verbal communication.
- Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
- Valid Washington State Driver’s License or ability to travel throughout the County in a timely manner.
Nice To Haves
- Experience managing capacity-building initiatives.
- Experience implementing equity-centered community engagement strategies.
- Experience tracking detailed deliverables and reporting to executive teams.
- Experience presenting recommendations to executive leadership.
- Two years of professional experience in compliance, quality assurance, or contract monitoring at the provider, state, or local government level.
- Experience with government procurement processes and requirements.
- Experience with equity-focused contracting and provider support efforts.
- Advanced knowledge of nonprofit and/or human service insurance requirements.
- Experience using Agiloft, King County’s contract management system.
Responsibilities
- Embed equity, racial justice, and social justice throughout contracting and monitoring processes.
- Lead the establishment and implementation of a provider readiness and capacity-building pilot assessment, identify CYYAD provider support needs, and coordinate technical assistance and capacity-building plans for agencies.
- Serve as the division technical expert on contract insurance requirements and lead collection and documentation of annual insurance renewals for contractors.
- Coordinate division feedback on improvements to DCHS’ contract management system.
- Build strengths-based, collaborative relationships with CYYAD program managers and contracted community partners to support continuous quality improvement.
- Apply a provider-readiness perspective to procurement, contract management, and monitoring in alignment with department and division policies and procedures and Best Starts for Kids values.
- Collaborate with internal teams, including Contracts & Procurement, the Agiloft Team, Performance Measurement and Evaluation, CYYAD Fiscal, DCHS Fiscal Compliance, Centralized Provider Supports, and division staff, on procurement, contract development, and monitoring.
- Track program monitoring site visits and support program managers in following protocols and timelines.
- Track Correction Action Plans and escalated compliance concerns for the division and provide regular updates through internal tracking systems.
- Support DCHS continuous quality improvement deliverables.
- Gather feedback and identify opportunities to improve provider readiness, organizational capacity, and equitable access to County resources.
- Develop recommendations to improve provider experience and strengthen County-provider partnerships.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
