Provider Supervisor, Medical Services

Connections Health Solutions•Phoenix, AZ

1d•Hybrid

About The Position

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Requirements

Completion of an accredited Physician Assistant or Nurse Practitioner program with psychiatric certification.
Psychiatric certification required.
Three years of experience in crisis mental health and/or the delivery of behavioral health treatment to children, adolescents, or adults.
Experience providing treatment to children, adolescents, and adults.
Two years of experience in a supervisory position.
Licensed in each state where Connections operates a facility (AZ, PA, WA, VA), with appropriate board certification, valid DEA certification, and X-waiver or other applicable prescribing authorization as required.

Nice To Haves

Continued education or advanced training related to psychiatric, behavioral health, or crisis care services.

Responsibilities

Provides oversight of Medical Services staff and ensures adequate staffing coverage across all facilities.
Maintains provider schedules for all markets in collaboration with Workforce Management and adjusts coverage as operational needs arise.
Supports appropriate clinical staffing and decision-making related to patient admissions, treatment, and discharges.
Provides direct clinical care for a minimum of 25% of weekly hours as a BHMP, including clinical assessment and treatment of patients across locations.
Provides shift coverage as needed to support the medical team and ensure continuity of patient care.
Monitors patient flow throughout the facility and partners with leadership to identify and address internal or external barriers to patient movement.
Communicates and collaborates with external organizations to coordinate patient care and support continuity of services.
Assists with hiring, onboarding, training, motivating, and developing Medical Services staff.
Supports performance management and conflict resolution and promotes professional conduct among Medical Services staff.
Provides leadership, guidance, and support to Medical Services staff to promote effective teamwork and quality patient care.
Manages students, residents, and university contracts as required.
Ensures provider payroll is completed accurately and reflects all hours worked across assigned markets.
Collaborates with Workforce Management and operational leadership to support accurate scheduling and staffing.
Helps develop and lead trainings for Medical Services staff across Connections hospital markets.
Travels to other Connections locations as needed to support training, clinical operations, and organizational initiatives.

Benefits

Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
CHS pays for Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually
12 recognized company holidays
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, you are auto enrolled in the 401k Plan