Provider Success Coordinator

Coral Care

About The Position

Coral Care is seeking a detail-oriented and self-motivated Provider Success Coordinator to join the Catalyst Program team. This role involves serving as the primary day-to-day contact for a portfolio of Coral Care providers, managing their growth activities, providing administrative support, and executing marketing strategies. The ideal candidate is organized, enjoys building relationships, can manage multiple tasks, and is passionate about helping others succeed. Responsibilities include launching digital assets, building referral networks, and ensuring provider growth.

Requirements

1–3 years of account management, client success, or a similar client-facing coordination role
Strong organizational skills with the ability to manage multiple providers and workstreams simultaneously without dropping the ball
Meticulous and thorough — you catch errors before they go live and take pride in accuracy
Clear, professional written and verbal communication; comfortable on the phone with providers and referral partners
Able to move quickly and efficiently without sacrificing quality; self-directed and proactive in fast-paced environments
Experience with SmartLead or similar email marketing / outreach platforms
Familiarity with managing Google Business profiles

Nice To Haves

Prior experience working with healthcare providers, therapists, or in a health-adjacent setting is a plus

Responsibilities

Serve as the primary point of contact for a portfolio of Coral Care providers, building trusted working relationships with each
Manage and monitor individual provider caseloads, tracking progress toward growth targets and flagging issues proactively
Provide ongoing administrative support to providers, ensuring they have everything they need to focus on patient care
Maintain up-to-date records of provider progress in Notion, logging key milestones, activity updates, and next steps for each provider in the portfolio
Work closely with the Program Manager to translate strategic plans and program goals into actionable, provider-level tactics
Manage the setup, review, and launch of Google Business profiles for providers — ensuring accuracy of all information before going live
Review provider landing pages for accuracy, completeness, and brand alignment prior to launch
Review and launch provider email marketing campaigns via SmartLead, ensuring campaigns are accurate and aligned with program goals before deployment
Conduct outreach calls to prospective referral partners (pediatricians, schools, community organizations, etc.) to build and strengthen each provider's local referral network
Support the development of marketing assets for providers, including outreach materials, one-pagers, and other collateral as needed
Track outreach activity and referral partner progress for each provider in portfolio
Execute on weekly and monthly action plans in partnership with the Program Manager, staying on top of timelines and deliverables across all providers
Maintain organized records and documentation of provider activities, outreach, and asset status
Surface patterns, challenges, and opportunities to the Program Manager on a regular basis