Provider Specialist

Hively•Pleasanton, CA

2d•$26 - $29•Hybrid

About The Position

Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team. Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. The Provider Specialist will play a key role in onboarding, training and maintaining relationships with childcare providers. They will ensure compliance with our standard operating procedures and ensure that providers are given the tools and information needed to be a part of the Hively programs.

Requirements

BA/BS with major coursework in social services/human development or related field
Prior experience in a Family Support or Provider Payments role
Understanding of payment breakdown for provider payments
Ability to define problems, collect data, establish facts, and draw valid conclusions
Technically savvy with ability to learn new systems quickly
Ability to handle PII (personally identifiable information) appropriately and maintain confidentiality
Experience using Microsoft Office software, Zendesk, and Google Suite
Experience with creating and managing spreadsheets in excel or google sheets
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to deescalate providers or parents
Ability to work independently and as part of a team
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Strong organizational skills
Ability to appear for work on time
Ability to follow directions
Ability to understand and follow posted work rules and procedures
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)
Provider Payments, Family Support Specialist or Community Services experience

Responsibilities

Onboarding licensed childcare providers and providing training on systems and billing procedures
Following up on late attendance sheets monthly and calling all of the providers who have not submitted timesheets
Entering and scanning provider rates, licenses and required forms for the AP in the CC4 system
Collecting required forms and identification documents and uploading them into the system
Managing school district entries in the system annually and the administrative team in the data entry
Communicating with parents and providers regarding their payment breakdown for the month
Fielding payment questions and acting as the main point of contact for provider payments
Create training instructions for provider rate process
Other tasks as assigned