Provider Service Representative

ARMStrong Insurance Services • Itasca, IL

16d • Onsite

About The Position

Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process.

Requirements

• High school diploma or equivalent required; college coursework preferred.
• Strong verbal communication skills and phone presence.
• Attention to detail and proficiency in note-taking and database entry.
• Prior experience in medical billing, insurance, or collections is a plus.
• Basic understanding of healthcare and insurance overpayments preferred.
• Must maintain professional demeanor and confidentiality at all times.

Responsibilities

• Maintain and follow up on assigned provider accounts daily.
• Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
• Update account statuses, enter notes, and manage inquiries in the CollectOne system.
• Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
• Respond to provider emails and voicemails throughout the day.
• Handle verbal and written provider disputes or refund information requests.
• Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Life coverage
• Disability coverage
• 401(k) retirement plan with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED