Provider Relations Walkthrough Representative

Accenture•Austin, TX

1d•Hybrid

About The Position

The Provider Relations Walkthrough Representative serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process. This role requires strong problem-solving abilities, excellent customer service skills, and a thorough understanding of Medicaid programs and policies. Due to the nature of this role, the ideal candidate needs to reside in one of the following counties listed below. 10% travel expected within this region. El Paso Hudspeth Culberson Jeff Davis Presidio Brewster Loving Reeves Pecos Terrell

Requirements

Minimum of 2 years of healthcare administration experience.
Minimum of 2 years of experience in one or more of the following; Medicaid Medicaid Managed Care, and or Health Plan Managed Care.

Nice To Haves

Experience with provider enrollment.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Strong written and verbal communication skills.
Effective presentation and public speaking skills.

Responsibilities

Act as the primary liaison for Medicaid providers, ensuring clear and effective communication.
Research, investigate, and resolve provider questions, requests, and issues with a focus on provider enrollment.
Identify root causes and implement resolutions for provider inquiries and challenges.
Educate providers on applicable policies, procedures, and program updates.
Maintain comprehensive knowledge of Medicaid programs, processes, and guidelines.
Handle customer requests promptly while maintaining a positive provider experience.
Use available tools and resources to deliver accurate and timely research assistance.
Meet all contractual requirements while fostering positive working relationships with providers, colleagues, and project stakeholders.
Interact professionally and effectively with all levels of management and client representatives.
Attend in-person visits, trainings, and events to deliver provider education and support.