Provider Relations Representative

Blue Cross Blue Shield of Wyoming • Cheyenne, WY

5d

About The Position

The Provider Relations Representative is part of the BCBSWY Provider Relations Team and helps ensure high-quality service for providers. The role responds to provider questions, researches issues, and connects providers with appropriate resources. Representatives handle phone contacts with providers and their office staff, who may be experiencing a variety of situations, and use multiple systems to research and respond to inquiries. The representative applies sound judgment in determining when to escalate issues.

The role requires learning BCBSWY products and services and being dedicated to provider service. New representatives receive on-the-job training on systems, products, and services, with support from experienced coworkers and leadership. Employees are also expected to serve as brand ambassadors in their local community or geographical region. Breaks and meal times are provided while the team maintains continuous service.

Requirements

• High school diploma or equivalent.
• Dedication to provider service and the ability to handle phone contact with providers and their office staff.
• Comfort using multiple systems to respond to and research provider inquiries.
• Sound judgment about when to escalate issues.

Nice To Haves

• Prior experience accessing multiple database systems.

Responsibilities

• Respond to questions from providers and their office staff by phone.
• Research provider issues and inquiries using multiple systems.
• Connect providers with the resources they need.
• Apply judgment to determine when an issue should be escalated.
• Learn BCBSWY products, services, and systems.
• Represent BCBSWY as a brand ambassador in the local community or geographical region.

Benefits

• Medical insurance at minimal to no cost for BCBSWY employees
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid time off (PTO)
• 10 paid holidays annually in addition to PTO
• 8 paid volunteer hours
• Wellness programs
• Annual merit increases for eligible employees
• Monthly incentives based on individual and company performance for eligible employees
• Highly competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED