Provider Relations Representative - Onsite

ProviDRs Care•Wichita, KS

4d•Onsite

About The Position

The Provider Relations Specialist serves as a key point of contact between healthcare providers and ProviDRs Care. This role ensures providers receive timely support, information, and assistance with administrative and operational processes. It’s ideal for a candidate with strong communication and organizational skills, even without a college degree.

Requirements

High School Diploma or GED required.
Excellent communication and listening skills.
Detail-oriented with strong organizational abilities.
Comfortable using computers and basic office software (Microsoft Word, Excel, Outlook).
Ability to learn healthcare terminology and claims systems on the job.
Team-oriented, with a willingness to learn and grow in the healthcare industry.

Nice To Haves

1–2 years of customer service, healthcare administration, medical office, or insurance experience

Responsibilities

Respond to phone calls and emails from providers regarding claims, billing, authorizations, and general inquiries.
Assist in resolving provider concerns by collaborating with internal departments such as Claims, Member Services, and Credentialing.
Maintain accurate provider records in internal systems, including contact information, contract status, and documentation.
Help onboard new providers by collecting forms and documents, and guiding them through ProviDRs Care procedures.
Distribute educational materials and updates about system changes or policy updates to providers.
Ensure all provider interactions and updates are documented accurately for reporting and compliance purposes.