Provider Relations Representative - Medicare Advantage
About The Position
As a Medicare Advantage Provider Relations Representative with the BCBSWY Provider Relations Team, you will play an essential role in ensuring best-in-class service to our providers. You will have the opportunity to make a positive difference every day by helping providers by responding to questions, researching issues they may have, and connecting them with the resources they may need. As a recognized BCBSWY employee, you are expected to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region. To be successful in this role, you will need to invest in learning our products and services, be dedicated to provider service, handle phone contact with providers and their office staff who may be experiencing a variety of situations, be comfortable accessing and utilizing multiple systems to respond and research provider inquiries and apply solid judgement as to when to escalate if needed.
Requirements
- Earned High School diploma or equivalent.
- Prior experience with accessing multiple database systems is helpful.
- Ability to learn BCBSWY systems, products, and services.
- Dedication to provider service.
- Comfortable handling phone contact with providers and their office staff.
- Comfortable accessing and utilizing multiple systems.
- Ability to apply solid judgment for escalations.
Nice To Haves
- Prior experience with accessing multiple database systems.
Responsibilities
- Respond to provider questions.
- Research provider issues.
- Connect providers with necessary resources.
- Serve as a Brand Ambassador within the local community and/or geographical region.
- Learn BCBSWY products and services.
- Handle phone contact with providers and their office staff.
- Access and utilize multiple systems to respond to and research provider inquiries.
- Apply solid judgment as to when to escalate issues if needed.
Benefits
- Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees.
- Highly competitive compensation.
- Annual compensation review for competitive market match.
- Eligible for annual merit increases.
- Monthly incentives based on individual and company performance (for eligible employees).
- Medical, dental, vision insurance.
- 401(k).
- Life insurance.
- Paid time off (PTO).
- 10 paid holidays in addition to PTO annually.
- 8 paid volunteer hours.
- Various wellness programs.
- Dress code of "Dress for Your Day!" (can mean jeans every day depending on role).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
