Provider Relations – Market Performance Lead

Astrana Health, Inc.•Houston, TX

3d•Hybrid

About The Position

We are currently seeking a highly motivated Provider Relations Market Performance Lead in the Houston area who will serves as a strategic, field-based partner to physician practices, supporting improvements in clinical quality, risk adjustment, operational efficiency, and financial performance. This role works directly with primary care and specialty practices to analyze performance, identify root causes of gaps, and lead practice transformation efforts through provider education, workflow redesign, and data-driven interventions. While clinical licensure is not required, the role demands a strong working knowledge of clinical workflows, quality measures, and managed care operations to effectively engage providers and drive sustainable improvement.

Requirements

Bachelor’s degree in Healthcare, Nursing, Public Health, Health Administration, Business, or a related field or equivalent combination of education and progressively responsible healthcare experience.
5–8 years of experience in provider relations, practice performance management, managed care operations, healthcare operations, quality improvement, risk adjustment, or related healthcare roles.
Demonstrated experience working directly with physician practices to improve quality, risk, and operational performance.
Strong background in managed care and value-based care environments.
Strong understanding of provider practice operations, managed care, and value-based care models.
Knowledge of clinical quality measures including HEDIS, risk adjustment, and performance-based reimbursement.
Ability to analyze complex performance data and translate findings into actionable improvement strategies.
High credibility in clinical and operational conversations with physicians and practice leadership.
Excellent written, verbal, and presentation communication skills.
Strong relationship-building, coaching, and problem-solving abilities.
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Experience with EHRs, practice management systems, and provider performance dashboards.

Nice To Haves

Master’s degree (MHA, MPH, or related) preferred.
Experience with billing, claims, encounters, and practice workflow improvement strongly preferred.
Clinical or coding credentials such as RN, LVN, LPN, CPC, or CCS preferred but not required.
Professional certifications such as CPHQ, MHA, MPH, PMP, or Lean/Six Sigma preferred.

Responsibilities

Serve as the primary business and operational liaison for approximately 50–60 assigned primary care and specialty physician practices, representing the organization in matters requiring professional judgment.
Establish and maintain strong, ongoing advisory relationships with physicians, clinicians, and practice staff through routine on-site and remote engagement.
Conduct regular provider visits to assess performance, identify barriers, and support improvement initiatives.
Document provider interactions, action plans, follow-ups, and outcomes to support continuous improvement and executive decision making.
Analyze, interpret, and present provider performance reports including HEDIS, risk adjustment, pay-for-performance, medical cost ratio (MCR), and other value-based performance metrics.
Provide subject-matter guidance and education to providers on clinical quality measures, documentation standards, risk adjustment, coding accuracy, and gap closure strategies.
Coach providers on managing patients with multiple chronic conditions and appropriate inpatient utilization.
Identify trends, variances, and root causes of underperformance and develop targeted, data-driven improvement plans.
Lead and influence workflow design and redesign initiatives, including EHR optimization, clinical documentation improvement, and care team workflow efficiency.
Provide billing, claims, and encounter resolution support and partner with practices to improve submission accuracy and timeliness.
Determine and implement corrective actions to address financial, operational, and quality performance gaps.
Oversee provider onboarding, orientation, and ongoing education to ensure compliance with state, federal, and organizational standards, applying professional judgment in interpretation and execution.
Act as a key partner with internal teams including Quality Improvement, Risk Adjustment, Operations, and Provider Services to resolve provider issues and improve outcomes.
Lead or contribute to cross-functional and regional initiatives impacting provider, market, and organizational performance.
Communicate complex performance expectations and improvement strategies clearly to executive leadership, internal stakeholders, and physician groups.
Develop and drive improvement strategies for provider retention, engagement, and growth strategies within the assigned territory.
Identify opportunities for operational improvement, market growth, and practice optimization.
Maintain accurate and timely reporting of provider activity, performance trends, and improvement outcomes to inform leadership decisions.
Perform other duties assigned by leadership in support of organizational objectives.