Provider Relations Manager

Conduent State Healthcare, LLC•Helena, MT

18h•Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As the Provider Relations Manager, you will lead a complex Medicaid provider enrollment and support team, overseeing daily tasks, setting priorities, and coordinating activities to ensure timely completion. Leveraging your leadership experience, you'll guide and mentor team members, driving performance and adherence to company policies and procedures. Your expertise will significantly impact the team's effectiveness, fostering efficiency and driving operational success.

Requirements

Have a minimum of three years’ experience working in a healthcare support organization in a leadership capacity.
Demonstrate leadership experience, effectively guiding and mentoring team members.
Display understanding and application of concepts in medical provider support.
Possess excellent organizational, analytical, and communication skills.
Able to work in a fast-paced, production-oriented environment.
Show excellent client relationship skills.
Proven ability to work successfully in a remote capacity.
Proficiency with Office 365 (Outlook, Teams, Word, Excel, PowerPoint).
Able to travel to local Helena, Montana office up to 25%.

Nice To Haves

Hold a bachelor’s degree.

Responsibilities

Managing a provider enrollment department to effectively and efficiently to meet service-level agreements.
Managing the provider support call center team, driving productivity, and monitoring daily metrics.
Providing direction to the call center supervisory and lead staff.
Managing field representation team to ensure providers’ escalated issues are handled and a proactive approach is taken to support the Montana provider community.
Interacting with Department of Health and Human Services personnel concerning provider support requirements.
Ensuring that stated quality objectives are consistently achieved.
Updating various performance and status reports.
Conducting counseling sessions with employees to ensure they meet expected performance metrics.
Administering annual performance reviews with employees.

Benefits

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time.