Provider Relations Manager I

Modivcare•Greenville, SC

10d•$52,900 - $69,900

About The Position

Modivcare is seeking an experienced Provider Relations Manager I to develop and maintain effective working relationships with transportation providers in assigned geographic areas, company departments, and outside resources. The role manages transportation execution across all modes and provider relationships at local and regional levels, using provider communication and data from multiple systems to identify opportunities, determine root causes, and resolve network issues. The manager drives provider performance against safety, compliance, on-time service, digital compliance, trip acceptance, reroutes, and complaint metrics. The role partners with Operations leadership on process improvements, trains providers and departmental staff, manages projects and provider performance strategies, and serves as a subject matter expert who provides guidance to more junior team members. Travel is required approximately 70% of the time for provider meetings, industry events, and market visits.

Requirements

Bachelor's degree required, or an equivalent combination of education and experience.
Three or more years of experience, or an equivalent combination of education and experience.
Strong verbal and written communication skills, including the ability to convey information clearly, negotiate, and resolve conflicts.
Strong interpersonal skills and ability to interact with stakeholders at varying levels.
Strong problem-solving skills.
Customer service mindset and ability to provide a positive experience.
Sound decision-making and judgment relating to provider relationships and problems.
Proficiency with Microsoft Word, Excel, Access, and Outlook.
Knowledge of LSI proprietary software.
Familiarity with multiple aspects of non-emergency transportation brokerage.

Responsibilities

Manage transportation execution across all modes for the assigned area.
Manage provider relationships at local and regional levels.
Identify improvement opportunities through ongoing communication with providers.
Conduct training for providers and departmental staff on policies, procedures, processes, portals, and system changes.
Drive performance on safety, on-time delivery and pickup, reroutes, compliance, and Perfect Trip expectations, including trip acceptance, on-time pickup/departure and destination, digital compliance, reroutes, and complaints.
Partner with Operations leadership to improve processes and reduce reroutes, missed trips, transportation provider complaints, and member abrasion.
Use data across multiple systems to identify root causes and take action to resolve issues within the network.
Make decisions relating to provider relationships and escalate issues requiring cross-functional or senior leadership input.
Support safety and compliance to help ensure a safe work environment.
Create solutions and encourage their adoption to improve the provider network and member experience.
Identify, develop, and improve provider performance management and training strategies.
Manage projects and schedules to help teams meet project milestones.
Identify and drive process improvements that enhance carrier service and technology.
Serve as a provider relations subject matter expert, offering guidance and mentorship to more junior team members.
Participate in other projects or duties as assigned.
Travel approximately 70% to meet transportation providers, attend industry events, and visit markets.