Provider Relations Liaison

Children's National Hospital

3d • $73,195 - $121,971

About The Position

Our Physician Relations Team is dedicated to providing up to date, relevant information to community healthcare providers about new services, programs, specialists and events for Children's National Hospital. Our liaisons conduct regular visits to referring physicians, respond to concerns and actively seek feedback from providers to ensure that referral processes are convenient and operating well. As a Provider Relations Liaison at Children's National Hospital, you will develop and implement strategic marketing plans in geographically defined territory to increase referrals from community physicians into Children's National Health System. You will collaborate with our service line chiefs and our specialists to facilitate relationships with community referring physicians. You will be responsible for gathering market intelligence, logging activities in Salesforce and reporting out to manager in a timely organized manner. You will analyze referral patterns and demonstrate ability to drive results. You will coordinate with physician practices and Children's operational team to problem-solve and measure physician satisfaction trends.

Requirements

• Bachelor's Degree Concentration in business, marketing, communications, or a related field (Required) or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (required)
• 2 years of experience in provider relations, medical sales, or outreach in a healthcare setting (Required)
• Strong relationship-building, communication, and problem-solving skills.
• Proficiency with CRM/Salesforce
• Strong written/verbal communication
• Experience with EMR systems, EPIC preferred

Nice To Haves

• Experience with Salesforce and reporting is preferred.
• Familiarity with pediatric healthcare or referral processes preferred.
• 4+ years of experience in provider relations, medical sales, or outreach in a healthcare setting (preferred)

Responsibilities

• Develop and implement strategic marketing plans in geographically defined territory to increase referrals from community physicians into Children's National Health System.
• Collaborate with service line chiefs and specialists to facilitate relationships with community referring physicians.
• Gather market intelligence, log activities in Salesforce and report to manager.
• Analyze referral patterns and demonstrate ability to drive results.
• Coordinate with physician practices and Children's operational team to problem-solve and measure physician satisfaction trends.
• Research and Strategy: Utilize referral data across each territory to identify overall and service line specific referral patterns.
• Assist in the development of short- and long-term marketing plans to optimize the use of physician referrals to health services.
• Provide strategic council across the organization as it relates to physician relations by attending meetings and joining committees focused on referring physician relations and communications.
• Assist the Director to develop physician targeted strategies to enhance communications and partnerships with referral community.
• Physician Outreach: Coordinate and implement visits to referring practices to build and maintain relationships, include ongoing follow-up and monitoring.
• Provide information about Children’s services lines, key physicians, initiatives, and research.
• Coordinate with Children’s operational and service excellence departments to problem-solve, identify trends and suggest improvements, and measure trends in physician satisfaction.
• Safety: Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and takes time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for patients, families, visitors and co-workers.
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level