Provider Relations Field Representative (PR2) - Dental

Avesis • Work From Home - MS, MS

1d • $46,080 - $90,080 • Hybrid

About The Position

The Provider Relations Representative (PR2) plays a vital role in connecting our dental provider community with the resources, education, and support they need to thrive. As a key member of our Provider Relations Department, you’ll be the bridge between Avesis and our participating provider network, ensuring that our partners are equipped, informed, and engaged every step of the way. This role requires residing in the state of Mississippi. The position combines the flexibility of a hybrid work environment with the opportunity to build lasting partnerships both remotely and in the field. You will lead efforts to foster best-in-class provider education, tackle provider inquiries and issues, and manage a variety of initiatives that enhance our relationships with the provider network. Provider Operations encompasses several diverse provider administrative duties to improve the Avesis provider experience including direct provider engagement and training with the goal of resolution of issues.

Requirements

• Candidates must reside in the state of Mississippi, per contractual requirements.
• 1 to 2 years of Dental office experience.
• Comprehension of Dental Terminology.
• High School Diploma or equivalent.
• A valid driver's license with proof of auto insurance and the ability to use your own vehicle.
• The ability to travel up to 50% is required to meet prospective clients, existing customers, attend trade shows and other meetings as needed.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.
• Microsoft applications and other windows-based applications to include an intermediate level in Microsoft Excel and databases.
• Knowledge of and intermediate ability to use various computer programs such as Microsoft Office including spreadsheets, databases, word processing and presentation software and programs/systems utilized in data analysis.
• Ability to monitor provider capacity, performance, and network adequacy within assigned markets and identify opportunities to improve member access to care.
• Ability to evaluate provider performance and network adequacy metrics, identify systemic gaps, and partner cross-functionally to implement solutions that enhance access to care, provider engagement, and overall network effectiveness.
• Ability to analyze provider network composition, geographic access, and market conditions to identify opportunities for recruitment, network expansion, and improved provider coverage.
• Ability to identify recurring provider issues and operational trends, escalate concerns appropriately, and support implementation of corrective actions.

Nice To Haves

• Knowledge of health plan operations preferred.
• Knowledge of provider/health plan contracts/agreements is highly desired.
• 1 year experience with provider credentialing and contracting process preferred.
• 1 to 2 years of health insurance claims, as well as ability to analyze data to resolve provider claim issues preferred.
• Prefer associate degree or higher; experience may substitute for education.
• Bachelor’s degree
• Certified Dental Assisting National Board (DANB) certified or Certified dental assistance (CDA).

Responsibilities

• Conducts provider outreach via in-person/video/phone or email by providing training, orientation, and coaching for performance improvement within provider practices.
• Provide guidance through education to enable Avesis network providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools.
• Conduct monthly and/or quarterly meetings with provider groups documenting discussions, issues, attendees, action items, researching claims or prior authorization issues on site and routing to the appropriate party for resolution.
• Collaborate with the Network Recruitment team to manage provider contracting for assigned providers, including intake of contracting requests, prompt inquiry response, and network adequacy reviews to ensure organizational and regulatory compliance.
• Collaborate with the Credentialing team to manage provider credentialing for assigned providers, including document intake and prompt inquiry response.
• Owns and manages relationships and performance of assigned provider groups. Serves as the primary point of contact for assigned providers.
• Documents provider interactions, outreach activities, office visits, provider concerns, and issue resolution activities in accordance with departmental standards.
• Communicate and shares provider claims and directory reporting both internally and externally and additional reporting as necessary.
• Complete provider orientation via phone, email, in-person and/or virtually for all applicable product lines to train, resolve issues, and educate staff/providers.
• Support provider adoption of tools, portals, and digital processes that improve administrative efficiency, directory accuracy, and electronic transaction performance.
• Perform onsite facility reviews, when applicable and conduct quarterly face-to-face visits within the assigned territory and/or market.
• Work closely and coordinate with Avesis Claims, Customer Service, Utilization Management, Clinical Management, Credentialing, Recruitment, Account Management, and other staff to develop operational solutions for various provider network projects.
• Educate providers regarding state program, group policies, and/or health plan policies and procedures and state/federal regulations for compliance requirements.
• Investigate and respond to complex provider related issues and initiate change of provider demographic related database information.
• Responds to general provider contract inquiries, provider education and non-routine claim issues.
• Maintains accurate and timely records to support accountability, reporting requirements, operational effectiveness, and cross-functional communication.
• Attend work-related events/conferences while representing the organization and brand in a professional manner.
• Coaches, mentors, and develop junior team members as applicable.

Benefits

• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED