Provider Relations Coordinator

Saint Francis Ministries•Amarillo, TX

About The Position

The Provider Relations Coordinator serves as the primary liaison between Saint Francis and its subcontractors/providers of service to clients. This role involves managing contracts with identified providers and ensuring the smooth operation of service delivery to clients.

Requirements

Bachelors’ degree in Human Services field with three years of child welfare experience.
Three years child welfare direct service experience.
Must be 21 years of age.
Must pass a drug screen, MVR, Criminal History and DFPS History Check, Centralized Background Check Unit Texas Health and Human Services Eligibility and any background checks deemed to be necessary.
FBI Fingerprint Check.
Lifting requirement of 30 – 50 lbs.
Must have a valid driver’s license, acceptable driving record and reliable transportation.
Mandated reporter.
Demonstrate effective written and verbal communication skills.
Familiar with levels of care in the State of Texas.
Must have understandings of genograms, ecograms, and social histories.
Must understand child welfare and state system.
Must be a team player.
Display strong leadership and interpersonal skills.
Handles multiple priorities.
Independent discretion/decision making within the scope and responsibility of the position.
Manages emotions and can make decisions under pressure.
Manages stress appropriately.
Works alone effectively.
Works near others and/or in a distracting environment.
Understands and practices Universal Precautions.

Responsibilities

Serve as the primary liaison with sub-contractors.
Ensure monthly reporting from subcontractors is complete.
Respond to consumer complaints concerning subcontractors/providers.
Review client information in subcontractor files to assure compliance standards are met.
Conduct site visits with subcontractors to ensure clients receive the best possible services during out-of-home placement.
Collaborate with the Saint Francis legal department to facilitate contract issuance to subcontractors/providers.
Contract with identified providers.
Provide orientation and training sessions to providers regarding policy and procedures.
Act as a liaison between subcontractors/providers and Saint Francis Reintegration programs.
Offer troubleshooting, feedback, and communicate all new policies and procedures to subcontractors/providers.
Provide backup administrative support to maintain the high functioning of the program.
Implement Saint Francis Ministries policies and follow directives as required.
Follow and adhere to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
Report unusual incidents through appropriate Risk Management, clinical and safety channels.
Ensure clients’ rights are protected.
Be knowledgeable of and follow all safety procedures.