Provider Relations Coordinator - Inbound

EXL • United States,

3d • $15 - $25 • Remote

About The Position

The Provider Relations Coordinator is a remote, inbound-focused role supporting provider communications and issue resolution. The coordinator handles calls, emails, voicemails, and chat inquiries; helps providers navigate portals and other processes; and ensures inquiries are handled accurately, professionally, and within established service levels. The role also involves documenting interactions, escalating unresolved issues, reporting workflow or system problems, meeting quality and productivity standards, and protecting confidential information in accordance with HIPAA.

Requirements

• High school diploma or equivalent.
• Prior customer service or high-volume call center experience.
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Proficiency in Microsoft Office, including Excel and Outlook.
• Comfort working in a high-volume, fast-paced environment with various software programs.

Nice To Haves

• Healthcare experience.

Responsibilities

• Handle inbound provider calls, document details, and resolve issues efficiently and professionally.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails within established service levels.
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond clearly and accurately to provider chat inquiries.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.

Benefits

• Remote-work flexibility.
• Comprehensive training in provider relations and healthcare operations.
• Mentorship and coaching through a senior mentorship initiative.
• Professional development and career growth opportunities.
• Exposure to healthcare consultants and hands-on experience in the healthcare industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED