Provider Payment Integrity Coordinator

DHRM • Richmond, VA

1d • Hybrid

About The Position

The Virginia Department of Human Education (VDOE) is recruiting for a Provider Payment Integrity Coordinator to serve as the Office of Early Childhood Public-Private Provider Services’ lead for researching, analyzing, and resolving complex Child Care Subsidy Program (CCSP) provider payment inquiries. The position seeks to improve the provider payment experience and ensure program integrity by investigating potential payment errors, identifying root causes of payment issues, coordinating resolution across program, fiscal, and technology partners, and translating provider feedback into system, process, policy, and technical assistance improvements. Through data analysis, cross-functional collaboration, and continuous quality improvement, this position enhances provider supports, deepens the field’s understanding of how payments are calculated and issued, strengthens payment accuracy, and informs statewide program improvements.

Requirements

• Demonstrated ability to research, interpret, and resolve complex issues using multiple information sources.
• Demonstrated ability to identify trends, determine root causes, and recommend practical solutions.
• Demonstrated ability to synthesize qualitative and quantitative information to inform decision making and continuous improvement.
• Demonstrated ability to identify opportunities to improve business processes, customer experience, operational efficiency, and program effectiveness.
• Demonstrated experience developing workflows, documentation, standard operating procedures, or business processes.
• Proven ability to build collaborative relationships across organizational boundaries.
• Demonstrated commitment to exceptional customer service.
• Proficiency with Microsoft Office applications, especially Excel (or other data analysis software).
• Demonstrated ability to collect, organize, analyze, and present data.
• Demonstrated ability to learn multiple data systems and technology platforms.

Nice To Haves

• Experience in a customer-service or customer-facing role and/or case management.
• Experience working with child care providers or other human service partners.
• Experience interpreting policy or program guidance.
• Experience using data to improve business processes or customer experience.
• Experience developing training materials, guidance documents, or technical assistance resources.
• Spanish language proficiency

Responsibilities

• Review payment transactions, attendance records, provider accounts, banking information, and system data to determine root causes and coordinate timely resolution.
• Support the PASS Correction Request process, including trend analysis and payment-related follow-up activities in partnership with the Subsidy Provider Services Manager.
• Collect, analyze, and synthesize provider payment inquiry data to identify trends, recurring issues, systemic barriers, and opportunities for operational improvement.
• Use provider feedback to recommend improvements to business processes, provider supports, system functionality, and payment operations.
• Serve as a primary business liaison between Provider Services and internal and external partners responsible for payment operations and technology.
• Coordinate with program, fiscal, policy, and technical teams to resolve system issues, prioritize enhancements, and improve provider payment processes.
• Use provider feedback and inquiry trends to strengthen statewide technical assistance, written guidance, training materials, and knowledge resources related to subsidy payments.
• Provide leadership for payment inquiry processes through documentation, standardization, knowledge sharing, and continuous process improvement.
• Support consistent statewide practices without direct supervisory responsibility.

Benefits

• Commonwealth of Virginia employees may have teleworking options available.
• Reasonable accommodations are available to persons with disabilities during the application and/or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed